Keyholder, Highland Village

Away • Houston, TX

4d • $21 - $21 • Onsite

About The Position

Away is hiring a Keyholder for its Highland Village retail team. The Retail team delivers a customer experience through product education, service standards, and operational excellence. The Keyholder provides exceptional, personalized customer service; supports store processes and sales performance; and leads, guides, and develops retail associates in partnership with store management.

This is a full-time role averaging at least 30 hours per week. Employees need open availability, including one weekend day. Keyholders must work at least two Fridays and Sundays per month, three Saturdays per month, and two closing shifts each week. Employees are also expected to follow Away’s Blackout Period expectations. Scheduling accommodations can be discussed with the interviewer.

Requirements

• Growing leadership experience in retail, customer service, or hospitality, with the ability to inspire others, drive results, foster learning, and support team development.
• Excellent communication skills and comfort using coaching and feedback to develop team members.
• Strong collaboration skills and a passion for bringing people together.
• Reliability, effectiveness, and the ability to add value to the business.
• A solution-oriented, resourceful approach and commitment to follow-through.
• Ability to pull, push, lift, and carry up to 25 pounds throughout a work shift.
• Ability to stand or be on one’s feet for extended periods throughout a work shift.
• Ability to bend, squat, twist, and reach as needed throughout a work shift.
• Open availability, including one weekend day, and ability to meet the stated recurring Friday, Saturday, Sunday, and closing-shift schedule requirements.

Responsibilities

• Consistently deliver exceptional customer service in accordance with Away’s brand standards and core values.
• Create personalized, memorable customer experiences that foster community and connection around travel.
• Take accountability for the success of in-store processes and operations.
• Meet individual KPI expectations and sales goals while supporting overall store success.
• Lead, support, and guide a team of retail associates.
• Assist with onboarding new hires and ensure their training prepares them to meet customer experience standards.
• Coach and provide feedback to team members to support their development and effectiveness in customer service and store operations.
• Partner with store management to assist with marketing events and store programming.

Benefits

• Health insurance offerings.
• 401(k) with a company match.
• Paid time off programs, including vacation, wellbeing, holidays, floating holidays, and compassion leave.
• Discount codes, product stipends, and product giveaways.
• Company-sponsored volunteer and charitable opportunities.
• Eligibility to participate in Away’s Retail Incentive Bonus Plan, subject to company discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed