Full-Time Keyholder - University Village

Rothy's•Seattle, WA

2d•$21 - $23•Onsite

About The Position

As a Keyholder at Rothy’s, you will help bring the company’s values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You will serve as a role model for peers, deliver exceptional customer experiences, coach team members in the moment, and uphold operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects Rothy’s brand standards and values in every interaction. Rothy’s Stores team members are experts in the fit, wear, and sizing of the company’s shoes. They provide product knowledge and customer service that build lasting customer relationships and brand loyalty. The role is based at University Village in Seattle, Washington.

Requirements

Be at least 18 years of age.
Have 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
Demonstrate the ability to connect with customers and deliver exceptional service.
Have experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
Be willing to grow leadership skills.
Be able to stand and walk for an entire shift.
Be able to lift, push, carry, or otherwise move up to 25 lbs.
Be able to frequently bend, reach, and stretch, and safely use ladders and step stools.
Follow the Rothy’s dress code, including wearing Rothy’s shoes during every shift.
Be available to work at least 40 hours per week, including peak business days (Fridays, Saturdays, and Sundays), holidays, and evening and opening shifts.

Responsibilities

Lead and model the Rothy’s Experience on the sales floor by delivering exceptional service and selling, and coaching team members to uphold brand standards.
Drive personal and team sales results by delivering the Rothy’s Experience and supporting teammates through coaching and team selling.
Build lasting customer relationships through strong clienteling practices.
Assist with in-store events and activations that engage the local community, support brand awareness, and drive sales.
Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.
Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are met.
Own assigned areas of responsibility through the Division of Responsibility program and communicate progress, opportunities, and feedback to store leadership.