Retail Store Manager: Rice Village

Framebridge•Houston, TX

1d•$65,000 - $72,000•Onsite

About The Position

Framebridge is seeking a Store Manager to lead the Rice Village retail team, deliver an exceptional customer experience, and drive business results. The manager will build a high-performing team, represent and champion the Framebridge brand, and help ensure every customer leaves inspired. This role reports to the District Manager. The Store Manager sets the standard for customer service and brand representation; recruits, hires, onboards, trains, and coaches team members; and develops and improves store operations to meet customer-experience and financial goals. The role works closely with the manufacturing facility on seamless omnichannel operations, shares product knowledge and design advice with customers and staff, coordinates in-store events with marketing, troubleshoots customer issues, and identifies ways to improve the retail experience. The manager also helps uphold Framebridge’s 100% happiness guarantee. The position requires a flexible schedule, including evenings and weekends. Physical tasks include standing for extended periods, light lifting up to 30 pounds, and bending, reaching, and other light movement. Reasonable accommodations may be made to enable individuals with disabilities to perform the role’s essential functions.

Requirements

Experience managing in a customer service, retail, or hospitality role.
At least 3 years of experience as a Store Manager in a customer-facing sales or hospitality setting.
Demonstrated leadership ability.
Ability and enthusiasm to build, develop, and coach a high-performing retail team.
Strong influence, interpersonal, communication, and relationship-building skills.
Strong analytical and problem-solving skills, with a track record of delivering positive business results.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods of up to 8 hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and representation of the Framebridge brand in retail stores.
Recruit, interview, hire, onboard, and train retail team members.
Develop, execute, and continually improve store operations to meet customer-experience and financial goals.
Work closely with the manufacturing facility to ensure seamless omnichannel operations.
Build customer relationships and coach team members using strong listening, oral, and communication skills.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Coordinate in-store events with the Framebridge marketing team.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver on Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.