Keyholder (Part-time) - Birmingham, MI

Portland Leather Goods•Birmingham, MI

2d•Onsite

About The Position

The Store Key Holder is responsible, in the absence of the management team, for the relationship between Portland Leather Goods’ retail store and eCommerce platform and its customers. The role focuses on delivering an excellent customer experience to support revenue and profits. The Key Holder reports directly to the Store Manager and acts as lead on duty when store management is not present. The Key Holder guides, supports, and motivates team members to deliver memorable customer experiences, maintain store standards, and meet business goals. The position is based at the Birmingham, Michigan store and requires some weekend availability. Employees must reside in the same state as their assigned store location.

Requirements

At least 1 year of retail leadership or key holder experience.
At least 2 years of experience in retail, store operations, and customer experience.
Strong customer service and communication skills.
Ability to handle cash and POS systems accurately.
Familiarity with POS systems and ability to learn new systems.
Reliability, responsibility, and comfort working independently.
Ability to move merchandise with appropriate equipment between the backroom and sales floor.
Ability to place and arrange items on shelves and racks.
Ability to climb and descend ladders while carrying merchandise.
Ability to lift 30 pounds or more with assistance.
Ability to remain on feet for at least 8 hours per shift and continuously move around the store.
Ability to stand, walk, kneel, or balance for a duration of time.
Ability to read and understand instructions, reports, and information on computer or register screens, and to input information into a computer.
Must reside in the same state as the assigned retail store location.

Nice To Haves

Shopify experience is a plus.
Some weekend availability.

Responsibilities

Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
Build lasting relationships with customers and create positive shopping experiences.
Keep the sales floor, backroom, and checkout areas organized, clean, and merchandised according to company standards.
Assist with inventory processes, including receiving, stocking, and replenishing products.
Greet customers, assist with product selection, and resolve customer concerns.
Support sales goals by engaging customers and promoting current promotions or loyalty programs.
Follow safety policies and procedures to maintain a safe working and shopping environment.
Handle returns, exchanges, and transactions accurately and professionally.
Project a positive, enthusiastic attitude and help motivate others to achieve store goals.
Act as lead on duty when store management is not present.
Provide direction to team members, maintain productivity, and ensure adherence to company policies.
Help train new associates on store procedures, customer service expectations, and product knowledge.