Keyholder

Goodwill of Central Florida•Casselberry, FL

9d•$22 - $22•Onsite

About The Position

The Keyholder is a non-exempt leadership role under the direct supervision of the Team Leader. The position supports efficient and cost-effective operation of GICF retail stores by protecting corporate assets, maintaining customer relations, selling donated goods, and ensuring accurate cash-register operations. The role focuses on world-class customer service, point-of-sale sales, facility security and maintenance, and merchandise processing to maximize profitability and increase training opportunities. The position has supervisory responsibilities but no subordinate supervisors and no purchasing authority. The role is based at the Fern Park location in Florida, with no travel required. It is a full-time position with an hourly salary range of $21.69 to $21.69.

Requirements

High school education or equivalent is required.
A minimum of two years of retail experience and one year of supervisory experience.
Basic computer skills are required.
Beginner-level knowledge of MS Word, Excel, and Outlook.
Math ability to calculate figures and amounts involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and to apply basic algebra and geometry concepts.
Ability to bend, reach, and stand for extended periods, lift up to 40 pounds, and lift heavier goods with assistance from another team member when required.
Ability to perform repetitive-motion tasks such as tagging or hanging clothes; manual dexterity is required.
Willingness and ability to work evenings and weekends.
Reliable means of transportation.
Ability to work the assigned schedule and notify leadership as needed about attendance issues.

Nice To Haves

Experience in a business setting is preferred.
A GED or high school diploma is listed as preferred in the qualifications section.
Experience working with people who have disabilities is preferred.
Previous Goodwill experience is preferred.

Responsibilities

Provide 100% world-class customer service.
Open and close the store as required, including assigning POS drawers, providing change for cashiers, documenting Team Member absences, and assigning duties as applicable.
Handle and process incoming donations.
Follow loss prevention and risk management policies and procedures.
Maintain a neat, clean, organized, and safe facility.
Assist with inventory control and timely rotation of apparel and hard goods to maintain a full and fresh inventory.
Stay informed about merchandise, industry trends, and competitive pricing.
Complete statistical counts accurately and on time, including donor counts, apparel hung, and rotation counts.
Complete register pulls, readings, cash reports, daily activity reports, report transmittals, and daily deposits according to Goodwill policies and procedures.
Perform assigned duties in accordance with the organization’s Guiding Principles and Core Values.
Participate in activities outside of Goodwill when asked.
Attend in-service and related training as assigned by the Team Leader.
Perform other duties as assigned by the Team Leader.
Work the assigned schedule, including evenings and weekends.
Meet operational performance expectations for efficiency, transaction value, donor value, sales per labor hour, sales versus budget, payroll as a percentage of revenue, retention, customer service, operations, safety, attendance, quality of work, and processing quantity.