Keyholder

The Paper Store•East Hanover, NJ

1d•$18 - $20•Onsite

About The Position

Keyholders deliver world-class customer service, achieve sales goals, and maintain merchandising standards in a fun, fast-paced retail environment. They provide customers with a distinctive shopping experience using The Paper Store’s G.U.E.S.T. service approach and perform all Sales Associate responsibilities. The role also includes coaching the team to improve sales and service, processing returns and exchanges, supervising the sales floor, and carrying out store opening and closing procedures. Keyholders report directly to the Store Team Leader and other members of management. The position is part-time and located in East Hanover, New Jersey. The listed hourly pay range is $18.00–$20.00. At select locations, and after comprehensive training, Keyholders may perform ear piercings while following applicable safety and sanitation guidelines.

Requirements

Previous experience and leadership work in specialty retail is preferred.
Ability to work a flexible schedule that includes nights, weekends, and holidays.
Ability to multitask while remaining attentive to customers.
Proficiency with Microsoft Office and POS systems.
Ability to work well and lead in a team environment.
Ability to remain mobile on a sales floor for extended periods.
Ability to lift and move medium to large items weighing up to 50 pounds using appropriate safety techniques.

Nice To Haves

Previous experience and leadership work in specialty retail.

Responsibilities

Model the G.U.E.S.T. service approach and consistently deliver world-class service: warmly greet customers, identify their needs, explain relevant product features and benefits, suggest additional items, and invite them to return.
Build customer loyalty by being friendly, attentive, and respectful, and serve as a representative of The Paper Store brand.
Inspire and motivate the team with positive feedback and recognition programs, and foster ethical behavior, open communication, and appropriate confidentiality.
Maintain a professional presentation and comply with the company dress code.
Support sales efforts and initiatives across business channels, accurately capture customer information at the POS, and stay aware of and correctly process current promotions.
Make sound decisions in the best interests of customers, the store team, and the business.
Train and coach associates on G.U.E.S.T. service behaviors and assigned tasks, and participate in training and development using available resources.
Prepare incoming product for the sales floor and merchandise products according to company visual guidelines and standards.
Maintain store cleanliness and upkeep standards.
After comprehensive training, perform ear piercings at select locations in accordance with applicable state, federal, and CDC guidelines.
Perform management functions, including opening and closing the store, POS management functions, supervising the sales floor, and coordinating breaks.
Assist with other related tasks as directed within the assigned time frame and comply with company policies and procedures.
Perform all Sales Associate responsibilities, including processing customer returns and exchanges.