Keyholder (Full-time) - Assembly Row (Somerville, MA)
About The Position
Portland Leather Goods is seeking a customer-focused retail leader to serve as Store Key Holder at its Assembly Row location in Somerville, Massachusetts. The role supports the store management team by guiding, mentoring, and coaching team members to deliver memorable customer experiences, balance customer and business needs, and represent the company’s products and values. In the absence of store management, the Key Holder is responsible for the relationship between the retail store and eCommerce platform and its customers, with a focus on customer experience, revenue, and profit. This is a full-time position of up to 40 hours per week. Weekend availability is required, and additional hours may be needed during peak seasons. The Key Holder reports directly to the Store Manager and may act as lead on duty when store management is not present. The employee must reside in the same state as the assigned store location.
Requirements
- At least 1 year of retail leadership or key holder experience.
- At least 2 years of experience in retail, store operations, and customer experience.
- Strong customer service and communication skills.
- Ability to handle cash and point-of-sale systems accurately.
- Reliable, responsible, and comfortable working independently.
- Ability to move merchandise with appropriate equipment between the backroom and sales floor.
- Ability to place and arrange items on shelves and racks.
- Ability to climb and descend ladders while carrying merchandise.
- Ability to lift 30 pounds or more with assistance.
- Ability to be on your feet for at least 8 hours per shift and continuously move around all areas of the store.
- Ability to stand, walk, kneel, or balance for extended periods.
- Ability to read and comprehend instructions, reports, and information on computer or register screens, and to input information into a computer.
- Must reside in the same state as the assigned retail store location.
- Weekend availability; additional hours may be required during peak seasons.
Nice To Haves
- Shopify experience.
Responsibilities
- Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
- Create lasting relationships and positive memories with customers.
- Keep the sales floor, backroom, and checkout areas organized, clean, and merchandised according to company standards.
- Assist with inventory processes, including receiving, stocking, and product replenishment.
- Greet customers, assist with product selection, and resolve customer concerns.
- Support sales goals by engaging customers and promoting current promotions or loyalty programs.
- Maintain a safe working and shopping environment by following safety policies and procedures.
- Handle returns, exchanges, and transactions accurately and professionally.
- Project a positive, enthusiastic attitude and help motivate others to achieve store goals.
- Act as lead on duty when store management is not present.
- Provide direction to team members, maintain productivity, and ensure adherence to company policies.
- Help train new associates on store procedures, customer service expectations, and product knowledge.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match up to 4%.
- Paid time off.
- Employee discount on company products.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
