Assistant Store Manager - Assembly Row (Somerville, MA)
About The Position
Portland Leather Goods is hiring an Assistant Store Manager for its Assembly Row store in Somerville, Massachusetts. The Assistant Store Manager is the Store Manager’s go-to person, helping create memorable customer experiences, support the retail team, and manage daily store operations. The role calls for an optimistic, supportive leader who fosters a positive and inclusive work environment and adapts their management approach to team members’ individual needs and strengths. The position may require up to 40 hours per week, including weekends, and flexibility to work overtime as business needs require. Employees must reside in the same state as the assigned store. The role involves moving and arranging merchandise, working throughout the store, and using store systems and equipment. Reasonable accommodations will be made for qualified individuals with disabilities, absent undue hardship.
Requirements
- High school diploma or higher.
- Availability to work up to 40 hours per week, including weekends, with flexibility to work overtime as needed.
- At least 3 years of experience in retail, store operations, and customer experience.
- At least 2 years of experience in a retail managerial role.
- Passion for customer success.
- Familiarity with POS systems and ability to learn new systems.
- Excellent leadership and motivational skills, including the ability to provide direction.
- Excellent communication, organizational, leadership, and time/project management skills.
- Scheduling flexibility to meet customer needs with short turnaround.
- Ability to move merchandise between the backroom and sales floor using appropriate equipment.
- Ability to place and arrange items on shelves and racks.
- Ability to climb and descend ladders while carrying merchandise.
- Ability to lift 30 pounds or more with assistance.
- Ability to stand and remain on one's feet for at least 8 hours per shift and continuously move around the store.
- Ability to stand, walk, kneel, or balance for a duration of time.
- Ability to read and comprehend instructions, reports, and information on computer/register screens, and input information into a computer.
- Must reside in the same state as the assigned retail store location.
- Must be authorized to work in the United States; the employer participates in E-Verify.
Nice To Haves
- Shopify experience.
Responsibilities
- Lead by example in providing exemplary customer service.
- Assist in organizing, planning, and implementing strategies for smooth retail operations.
- Coordinate day-to-day store operations.
- Help ensure employees meet store schedules and objectives.
- Maintain a comprehensive understanding of company goals and growth.
- Proactively improve retail operations and build on existing systems.
- Communicate calmly in stressful situations and provide guidance to staff.
- Have difficult conversations as needed to maintain a healthy environment for staff and customers.
- Foster a positive and inclusive work environment.
- Update store displays based on season and inventory needs.
- Communicate store needs effectively to the Store Manager.
- Support the Store Manager in hiring, mentoring, and retaining retail staff.
- Coordinate and execute events, sales, and promotions.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match up to 4%.
- Paid time off.
- Employee discount on products.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
