Keyholder, Austin

Hill House Home • Austin, TX

2d • Onsite

About The Position

Hill House is seeking a Keyholder to help lead the retail team at its upcoming Austin, Texas store. The Keyholder will serve as a brand ambassador and help build internal and external relationships, foster an exceptional service culture, and coach and mentor retail associates. This is a full-time position with a retail schedule that includes weekends.

The role involves leading by example on the sales floor, engaging with clients, supporting store operations, maintaining operational and merchandising standards, and working with cross-functional partners to address business goals. The Keyholder also supports the Store Manager and Assistant Store Manager with staffing plans, inventory management, and visual displays.

Hill House Home is a digital-first lifestyle brand offering bedding, bath, baby, accessories, and apparel. The company is committed to building a diverse team and fostering an inclusive culture, and is an equal opportunity employer.

Requirements

• Retail management experience or a management background in the service industry.
• Passion for people development and customer experiences.
• Self-motivation, exceptional communication skills, and a motivational attitude.
• A high degree of flexibility and initiative.
• Ability to embrace a culture of learning and advocacy.
• Lived experiences with people from different backgrounds and diverse teams.

Responsibilities

• Lead by example on the sales floor and actively engage with clients.
• Ensure a high level of service and that client experience goals are met.
• Help ensure smooth store operations by adhering to policies and procedures.
• Maintain operational and merchandising standards in accordance with brand standards.
• Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.
• Support the Store Manager and Assistant Store Manager with daily staffing plans, inventory management, and visual displays.
• Coach and mentor associates and contribute to building a strong service culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed