Full-Time Keyholder - Roseville

Rothy's•Roseville, CA

1d•$17 - $18•Onsite

About The Position

The Keyholder helps bring Rothy’s company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. This role models exceptional customer experiences, coaches team members in the moment, and upholds operational excellence. As part of the leadership team, the Keyholder may serve as Manager on Duty, ensuring the store reflects brand standards and values in every interaction. The position focuses on delivering Rothy’s Experience through service and selling, building lasting customer relationships through clienteling, supporting in-store events, and reinforcing onboarding, training, service expectations, selling behaviors, and product knowledge. When assigned as Manager on Duty, the Keyholder supports daily operations, visual merchandising, and service expectations, and owns assigned areas within the Division of Responsibility program.

Requirements

Must be 18 years of age or older.
1–2 years of retail or customer service experience, ideally with some leadership responsibility.
Proven ability to connect with customers and deliver exceptional service.
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
Desire to grow leadership skills.
Ability to stand and walk for an entire shift.
Ability to lift, push, carry, or otherwise move up to 25 lbs.
Ability to frequently bend, reach, and stretch, and safely use ladders and step stools.
Ability to uphold Rothy’s Experience by following the dress code, including wearing Rothy’s shoes during every shift.
Availability to work at least 40 hours per week, including peak business days (Fridays, Saturdays, and Sundays), holidays, and evening and opening shifts.

Responsibilities

Lead and model Rothy’s Experience on the sales floor through exceptional service and selling, coaching and guiding team members to uphold brand standards.
Drive personal and team sales results by delivering the Rothy’s Experience and supporting teammates through coaching and team selling.
Build lasting customer relationships through strong clienteling practices.
Assist with in-store events and activations that engage the local community, support brand awareness, and drive sales.
Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.
When assigned as Manager on Duty, ensure daily operations, visual merchandising tasks, and service expectations are being met.
Own assigned areas of responsibility within the Division of Responsibility program and communicate progress, opportunities, and feedback to store leadership.