Retail Part Time Keyholder: Rice Village

Framebridge•Houston, TX

About The Position

Framebridge is seeking a part-time Keyholder for its Rice Village retail store. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, takes on key-holding responsibilities, and helps deliver a customer experience that encourages repeat visits. This role reports to the Store Manager. The Keyholder sets the standard for exceptional customer service and represents the Framebridge brand. They support onboarding and training, help execute and improve store operations, provide product knowledge and design advice, troubleshoot customer issues, and contribute ideas to improve the retail experience. The position requires a flexible schedule, including evenings and weekends. The role involves standing for extended periods, up to eight hours per shift; light lifting up to 30 pounds; and bending, reaching, and other light physical movement. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods of up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve retail operational activities to help meet customer experience and financial goals.
Build customer relationships and coach retail team members using strong listening, oral, and communication skills.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Offer suggestions to innovate and improve the retail experience.
Help Framebridge deliver on its 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.