Retail Store Manager: Rice Village

Framebridge•Houston, TX

About The Position

Framebridge is seeking a Store Manager to lead the Rice Village retail team, deliver an exceptional customer experience, and drive business results. The Store Manager builds and develops a high-performing team, represents the Framebridge brand, and helps ensure customers leave inspired. This position reports to the District Manager. The role combines customer service and sales leadership with store operations. The manager recruits, hires, onboards, trains, and coaches team members; develops and improves store operations to meet customer experience and financial goals; partners with manufacturing to support seamless omnichannel operations; and coordinates in-store events with marketing. The manager also provides product knowledge and design guidance, resolves customer questions and issues, contributes ideas to improve the retail experience, and helps deliver Framebridge’s 100% happiness guarantee. This is a full-time, non-exempt role requiring schedule flexibility, including evenings and weekends. Physical tasks include standing for up to eight hours per shift, lifting up to 30 pounds, and bending, reaching, and other light movement. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience managing in a customer service, retail, or hospitality role.
At least 3 years of experience as a Store Manager in a customer-facing sales or hospitality setting.
Demonstrated leadership ability.
Ability and enthusiasm to build, develop, and coach a high-performing retail team.
Strong influence, interpersonal, communication, and relationship-building skills.
Strong analytical and problem-solving skills, with a record of delivering positive business results.
Strong time-management and organizational skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift; lift up to 30 pounds; and bend, reach, and move lightly as needed.

Nice To Haves

A degree in art, design, marketing, or a relevant field.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes quickly.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in the retail store.
Recruit, interview, hire, onboard, and train retail team members.
Develop, execute, and continuously improve store operations to meet customer experience and financial goals.
Work closely with the manufacturing facility to ensure seamless omnichannel operations.
Build relationships with customers and coach team members using strong listening, oral, and communication skills.
Provide customers with product knowledge and design advice, and train team members to do the same.
Coordinate in-store events with the Framebridge marketing team.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help Framebridge deliver on its 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.