Keyholder (Part-time Supervisor)

A Keyholder at Club Monaco is responsible for supporting the company's goals and the individual store's success. They are expected to deliver excellent customer service, follow operational and loss prevention procedures, and contribute to the development of the team. Keyholders may assist with merchandising, inventory, and employee experience functions. This role plays a crucial part in the financial growth of the company and ensures a positive customer experience.

• Protect the customer experience in all areas
• Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus
• Ensure daily monitoring and execution of sales
• Provide a friendly and welcoming environment
• Maintain a professional appearance consistent with established dress code and image guidelines
• Maximize personal sales at all opportunities, including additional sales at cash wrap
• Assist in conflict resolution with client issues
• Communicate product and customer feedback to managers
• Achieve personal SPH goals
• Support management team with training new associates on customer service standards and product knowledge
• Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
• Supervise and develop sales associates as necessary
• Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
• Ensure strict compliance and adhering to the application of policies and procedure
• Key Holders will be able to process returns, but cannot execute employee purchases
• Assists the Management Team with inventory preparations and participate in the actual Inventory
• Ensure operational integrity & asset protection compliance in day to day operations & practices
• Actively participate in all merchandising activities including, but not limited to

• Deliver on the company's customer service expectations
• Execute operational and loss prevention procedures
• Assist managers with merchandising, inventory, and employee experience functions
• Protect the customer experience in all areas
• Help achieve clienteling and data capture goals
• Maintain a friendly and welcoming environment
• Maximize personal sales opportunities
• Assist in conflict resolution with client issues
• Communicate product and customer feedback to managers
• Support management team with training new associates
• Supervise sales floor in the absence of a store manager
• Supervise and develop sales associates as necessary
• Responsible for opening/closing procedures of the store
• Ensure compliance with policies and procedures
• Process returns (Key Holders)
• Assist with inventory preparations and participate in actual inventory
• Ensure operational integrity and asset protection compliance
• Actively participate in merchandising activities

• Competitive salary and benefits package
• Opportunity for growth and advancement within the company
• Employee discounts on merchandise
• Participation in inventory preparations and actual inventory
• Training and development opportunities
• Supportive team environment
• Multilingual skills are a plus
• Strong time management and organizational skills
• Ability to make autonomous decisions
• Goal-oriented mindset
• Dedicated to high levels of customer service and sales productivity
• Physical demands include standing, walking, and lifting