Associate Manager-People & Development

The Associate Selling Manager at Club Monaco is responsible for contributing to the financial growth of the company by ensuring exceptional customer service, operational integrity, and the development of human resources. They will support the goals of the company and individual store, with potential specialization in merchandising, inventory, or project-related tasks. The role involves clienteling, implementing a personal shopper program, organizing store events, managing inquiries, leading product knowledge sessions, and assisting with operational and financial duties. The Associate Selling Manager also plays a crucial role in human resources, contributing to long-term growth through recruitment, training, and maintaining a high-performing store team. Additionally, they are responsible for inventory management, marketing, visual presentation, and store maintenance to uphold the brand integrity of Club Monaco.

• Create and foster a database of Club Monaco customers
• Implement a Personal Shopper Program
• Provide unsurpassed customer service at all times
• Implement a monthly outreach program to update client base as new product reaches the store
• Brainstorm ideas for in-store events
• Partner with store management team and district manager to execute store events
• Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.
• Implement a system to track monthly sales, number of inquiries, type of inquiries, etc.
• Lead Product Knowledge sessions for store staff
• Communicate product and customer feedback to managers
• Responsible for opening and closing the store on designated shifts
• Ensure monitoring and execution of daily payroll goals
• Assume Store Manager responsibilities in his or her absence
• Organize schedules for Assistant, Managers-in-Training, and Stylists
• To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results
• Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/exceed goals
• Entrepreneurial innovation to utilize all tools/support available and within the framework of the business to develop creative approaches to driving the business results
• Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor
• Ensures store actions optimize sales, merchandise investment, wage investment, and minimize stock shortage
• Ensures disciplined control of all store expenses
• To contribute to long-term growth through minimum turnover, recruiting high-level candidates as needed, and maintaining and developing a store team of managers and service associates able to meet service and sales goals
• Encourages empowerment, reinforces ownership, and leads a positive work environment
• Ensures management and service associates clearly understand and meet job expectations
• Selects, trains, and motivates management and associates to meet their responsibility of a full and functional team
• Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities
• Models and coaches selling service as well as other skills
• Provides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements
• To contribute to Company growth through marketing and inventory management and the achievement of appropriate gross margin return on investments
• Maximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business
• Assesses and reacts to opportunities provided by competition
• Ensures operational integrity in routines and practices in how the store works
• Trains managers and service associates in inventory management and supervises physical inventory count
• Trains/coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations, and overall store standards
• Trains and supports management and service associates in the planning and supervision of store flips and regular merchandising needs
• Ensures store works to merchandising standards
• To ensure the Brand Integrity of the company is reflected to the customer.

• Create and foster a database of Club Monaco customers
• Implement a Personal Shopper Program
• Provide unsurpassed customer service at all times
• Implement a monthly outreach program to update client base as new product reaches the store
• Brainstorm ideas for in-store events
• Partner with store management team and district manager to execute store events
• Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.
• Implement a system to track monthly sales, number of inquiries, type of inquiries, etc.
• Lead Product Knowledge sessions for store staff
• Communicate product and customer feedback to managers
• Responsible for opening and closing the store on designated shifts
• Ensure monitoring and execution of daily payroll goals
• Assume Store Manager responsibilities in his or her absence
• Organize schedules for Assistant, Managers-in-Training, and Stylists
• To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results
• Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/exceed goals
• Entrepreneurial innovation to utilize all tools/support available and within the framework of the business to develop creative approaches to driving the business results
• Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor
• Ensures store actions optimize sales, merchandise investment, wage investment, and minimize stock shortage
• Ensures disciplined control of all store expenses
• To contribute to long-term growth through minimum turnover, recruiting high-level candidates as needed, and maintaining and developing a store team of managers and service associates able to meet service and sales goals
• Encourages empowerment, reinforces ownership, and leads a positive work environment
• Ensures management and service associates clearly understand and meet job expectations
• Selects, trains, and motivates management and associates to meet their responsibility of a full and functional team
• Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities
• Models and coaches selling service as well as other skills
• Provides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements
• To contribute to Company growth through marketing and inventory management and the achievement of appropriate gross margin return on investments
• Maximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business
• Assesses and reacts to opportunities provided by competition
• Ensures operational integrity in routines and practices in how the store works
• Trains managers and service associates in inventory management and supervises physical inventory count
• Trains/coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations, and overall store standards
• Trains and supports management and service associates in the planning and supervision of store flips and regular merchandising needs
• Ensures store works to merchandising standards

• Contribution to company growth through marketing and inventory management
• Maximizing inventory to achieve planned sales
• Assessing and reacting to competition opportunities
• Ensuring operational integrity in store routines and practices
• Training managers and service associates in inventory management
• Supervising physical inventory count
• Training and supporting management and service associates in store flips and regular merchandising needs
• Ensuring store meets visual merchandising and maintenance standards
• Implementing effective loss prevention methods and policies and procedures
• Monitoring the application of policies and procedures
• Modeling accurate and appropriate knowledge and use of policies and procedures
• Regular follow-up and partnership with loss prevention responsible on audit standards, results, training, and actions needed
• Reviewing and auditing payroll procedures for accurate reporting
• Contributing to building a customer service driven company through leadership skills and personal attributes
• Responsible for all opening and closing procedures of the store
• Minimum of 5 years retail management experience required
• Computer proficiency with MS Office
• Excellent interpersonal skills supporting a team environment
• Excellent English communication skills
• Excellent time management and project skills
• Strong planning and organizational skills
• Ability to recognize and react to changing work demands
• Goal-oriented with a focus on creating winning results
• Dedicated to high levels of customer service and sales productivity
• Transferability an asset and increases future opportunity for promotability
• Leadership skills indicated by volunteer work
• Ability to work standing and walking, and lift approximately 20 lbs
• Required to travel to remote areas for business meetings
• Ability to pack, unpack, and move stock when supporting in receiving/stocking store functions