Union Save A Lot Key Holder

Leevers•St. Louis, MO

9d•Onsite

About The Position

The Key Holder directs daily activities of store team members during assigned shifts when the Store Manager or Assistant Store Managers are absent. The role is responsible for store operations, including opening and closing, protecting store property and funds, monitoring employee performance, maintaining store conditions, and supporting safety, security, sanitation, and customer-service standards. The position follows company policies and has no authority to make final decisions on hiring, termination, promotion, demotion, or other tangible employment actions, though it may provide feedback or recommendations. The employee may be assigned additional duties to support business needs.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Basic math skills required.
Dependable and flexible, with ability to travel between locations.
Excellent customer service, teamwork, and problem-solving skills.
Ability to reach, bend, balance, lift, and transport objects weighing 20–50 pounds, occasionally up to 80 pounds.
Ability to stand, walk, or move about for extended periods.
Ability to push, pull, grasp, twist, and perform sawing motions for extended periods.
Ability to work in freezers, coolers, inside and outside the store in all weather conditions, and in delivery trucks.
Company work history, attendance, safety, and performance are considered.

Nice To Haves

Bilingual ability is preferred.
Previous supervisory experience is a plus.
Comprehensive product knowledge and ability to train team members.

Responsibilities

Open and close the store according to established procedures.
Report to scheduled shifts on time and prepared to work.
Direct and monitor the day-to-day activities of full-time and part-time team members.
Communicate courteously with customers and resolve complaints, including exchanges and refunds.
Document customer complaints and follow up to correct issues.
Handle front-end administrative duties, including cash handling, till preparation, cash drops and pick-ups, and gift card sales and returns.
Complete electronic store reports and bag and video checks, and report findings to the Store Manager.
Perform cashier duties when necessary.
Escalate employee issues involving discipline, cash discrepancies, attendance, or performance to the Store or District Manager.
Receive vendor deliveries and respond to vendor inquiries.
Stock merchandise and ensure the store meets company health and safety standards.
Follow emergency and loss-prevention procedures.
Maintain store sanitation and complete sweep logs.
Assist with hiring panels without decision-making authority.
Perform other assigned duties, including cross-department work.
Adhere to the uniform dress code.