Union Save A Lot Key Holder

Leevers•St. Louis, MO

About The Position

The Key Holder directs daily activities of store team members during assigned shifts when the Store Manager or Assistant Store Managers are absent. The role supports store operations, including opening and closing, protecting store property and funds, monitoring employee performance, and maintaining store conditions and safety, security, and sanitation programs. The Key Holder ensures excellent customer service and performs duties according to company policies. This is a non-management position without authority to make final decisions about hiring, termination, promotion, demotion, or other tangible employment actions. The role may provide feedback or recommendations as part of the decision-making process. The employee may also be assigned additional tasks to support business needs.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Basic math skills required.
Dependable and flexible, with the ability to travel between locations.
Excellent customer service, teamwork, and problem-solving skills.
Able to reach, bend, balance, lift, and transport objects weighing 20–50 pounds, occasionally up to 80 pounds.
Able to stand, walk, or move about for extended periods.
Able to push, pull, grasp, twist, and perform sawing motions for extended periods.
Able to work in freezers, coolers, inside and outside the store, in all weather conditions, and in delivery trucks.

Nice To Haves

Bilingual ability is preferred.
Previous supervisory experience is a plus.

Responsibilities

Open and close the store according to established procedures.
Report to scheduled shifts on time and prepared to work.
Direct and monitor the day-to-day activities of full-time and part-time team members.
Communicate with customers in a friendly and courteous manner and resolve complaints, including exchanges and refunds.
Document customer complaints and follow up to correct issues.
Perform front-end administrative duties, including cash handling, till preparation, cash drops and pickups, and gift card sales and returns.
Complete electronic store reports and bag and video checks, and report findings to the Store Manager.
Perform cashier duties when necessary.
Escalate employee issues, including disciplinary matters, cash discrepancies, attendance, and performance, to the Store or District Manager.
Receive vendor deliveries and respond promptly to vendor inquiries.
Stock merchandise and ensure the store meets company health and safety standards.
Follow emergency and loss prevention procedures.
Maintain store sanitation and complete sweep logs.
Assist with hiring panels without decision-making authority.
Perform other assigned duties, including cross-department work.
Adhere to the uniform dress code.