FP Movement Key Holder

Urban Outfitters•Huntsville, AL

15d•Onsite

About The Position

A Key Holder collaborates with the management team to supervise store operations and help lead an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to developing others. The Key Holder acts as a brand ambassador, creates personalized customer experiences, promotes events, supports store operations and visual standards, and helps guide and develop the Stylist team.

Requirements

Passion for FP Movement and/or a connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for FP Movement customers.
Create selling initiatives and encourage personalized service, product recommendations, and lasting customer relationships.
Promote FP Movement events and support their execution with fitness and wellness partners.
Use technology to stay informed about in-store and online events and special offers, supporting an omnichannel customer experience.
Exercise decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience, including team energy, daily zones, and sales.
Teach and share product knowledge, brand messaging, and exceptional customer interaction practices using available resources.
Participate in daily office procedures, store operations, and store maintenance.
Coordinate shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first environment and encourage open dialogue, follow-through, and employee support.
Collaborate with the leadership team on communications and share information through team meetings and chat-ins.
Remain open to feedback, learn new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.