About The Position

Jo Malone London is seeking a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. The Key Holder leads by example, coaching and mentoring the sales team to deliver inspirational, authentic, and personalized customer service and meet sales and customer service targets. The role includes cash handling, start- and end-of-day cash reconciliation, and opening and closing the store on a rota basis. It is presented as an opportunity for an ambitious self-starter with retail experience to gain an initial supervisory role and develop a long-term career in prestige beauty. The position is part-time and based at Clearfork in Fort Worth, Texas. The anticipated hourly pay range is $20.00 to $20.00, with eligibility to participate in a bonus program. The employer offers eligible employees a variety of benefits, including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave, education-related programs, paid holidays, and vacation time.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching or mentoring others to achieve sales and customer-service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store.
  • Coach and mentor the sales team, leading by example and modelling expected customer-service behaviors.
  • Help the sales team achieve sales and customer-service targets.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Competitive remuneration and benefits package.
  • Eligibility to participate in a competitive bonus program.
  • Health insurance coverage, including medical, dental, and vision insurance, for eligible employees.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Paid leave programs.
  • Education-related programs.
  • Paid holidays and vacation time.
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