About The Position

Jo Malone London is seeking a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store. The role involves leading by example, coaching and mentoring the sales team, and delivering inspirational, authentic, and personalized customer service to meet sales and customer service targets. The Key Holder also handles start- and end-of-day cash reconciliation and is responsible for opening and closing the store on a rota basis. This opportunity is suited to an ambitious self-starter with previous retail experience who is looking to gain supervisory experience and develop a long-term career in prestige beauty. The position is part time and based in Bellevue, Washington. The anticipated hourly pay range is $19.39 to $32.31, with the exact rate depending on factors including experience, skills, education, and budget. The position is also eligible for a bonus program. Eligible employees may receive health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave, education-related programs, paid holidays, and vacation time, among other benefits.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store.
  • Coach and mentor the sales team, leading by example and modelling expected behaviors.
  • Provide inspirational, authentic, and personalized customer service to achieve sales and customer service targets.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Competitive remuneration and benefits package.
  • Eligible employees may receive medical, dental, and vision insurance.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Paid leave programs.
  • Education-related programs.
  • Paid holidays and vacation time.
  • Participation in a bonus program.
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