Free People Key Holder

Free People•San Diego, CA

8h•Onsite

About The Position

The Key Holder collaborates with the management team to supervise store operations and help create an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to the development of others. As a brand ambassador, the Key Holder works with store leadership to create an experience that appeals to the Free People customer. They encourage personalized service, styling, and outfitting recommendations; use systems and applications to support omni-channel shopping; and help lead the team’s daily pace, service, and sales efforts. The position supports daily office procedures, store operations, maintenance, shipment processing, restocking, product placement, visual standards, and timely and accurate omni-channel order fulfillment. The Key Holder also supports safety, inventory accuracy, loss reduction, and company policies and procedures. The Key Holder fosters an inclusive, people-first team environment, communicates with employees and leadership, participates in daily meetings, and develops Stylist team members. They remain open to feedback, build new skills, and take responsibility for their own professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through effective use of systems and applications.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Help manage the store environment and customer experience by supporting an energized pace, team positivity, daily zone management, and sales.
Teach and share product knowledge, brand messaging, and exceptional customer-interaction practices using brand resources.
Participate in daily office procedures, store operations, and store maintenance.
Coordinate shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Promote an inclusive, people-first philosophy and encourage open dialogue, follow-through, and support for the store team.
Collaborate with leadership, respond to communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback and contribute optimism, positivity, and proactive problem-solving.
Guide and develop Stylist team members and take responsibility for personal development and professional growth.