Free People Key Holder

Free People•Boston, MA

2d•Onsite

About The Position

A Key Holder collaborates with the management team to supervise store operations and help create an engaging, inspiring environment for customers and employees. The role supports sales, builds awareness of key metrics, and contributes to the development of others. As a brand ambassador, the Key Holder partners with store leadership to create an experience that appeals to Free People customers. They support personalized service, styling and outfitting recommendations, and seamless omnichannel shopping. They help manage the store environment, coach team members on product knowledge and brand messaging, and contribute to store operations, shipment processing, restocking, visual standards, safety, inventory accuracy, and loss prevention. The Key Holder supports an inclusive, people-first team culture through communication, collaboration, feedback, and proactive problem-solving. They guide and develop Stylists and take responsibility for their own professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience working as a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging customer experience.
Create selling initiatives and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omnichannel shopping experience by understanding and using relevant systems and applications.
Support store leadership by exercising sound decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience, including team energy, daily zones, and sales-driving activities.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Participate in daily office procedures, store operations, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and promptly.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and support for the store team.
Stay current on communications, share information with the team, and participate in daily meetings and chat-ins.
Respond constructively to feedback and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and pursue personal development and professional growth.