Free People Key Holder

Urban Outfitters•Virginia Beach, VA

7d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and team members. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder serves as a brand ambassador, supports a personalized and elevated customer experience, and helps deliver seamless omni-channel shopping. The position also supports store operations, visual standards, inventory accuracy, safety, and the development and communication of the Stylist team.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through understanding and use of systems and applications.
Exercise decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Participate in daily office procedures, operations execution, and store maintenance.
Work with partners to process shipments, restock and place products, maintain visual and display standards, and ensure omni-channel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy by encouraging open dialogue, reinforcing follow-through, and ensuring the store team is heard and supported.
Collaborate with the leadership team on communications and share information with the team through meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team while taking responsibility for personal development and professional growth.