Free People Key Holder

Urban Outfitters•White Plains, NY

8d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and helping lead an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to the development of others. It serves as a brand ambassador, supports customer experience and store operations, and guides and develops the Stylist team.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omnichannel shopping experience through understanding and use of systems and applications.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, fostering team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support daily office procedures, operations execution, and store maintenance.
Coordinate shipment processing, restocking, and product placement with key partners while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy, encourage open dialogue, reinforce follow-through, and help ensure the store team is heard and supported.
Collaborate with leadership on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.