Free People Key Holder

Urban Outfitters•Palm Springs, CA

9d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and the team. The role helps drive sales, build awareness of key metrics, and contribute to the development of others. As a brand ambassador, the Key Holder supports a compelling customer experience through personalized service, styling and outfitting recommendations, and effective use of systems and applications to provide seamless omni-channel shopping. The role participates in leading the team and store environment, sharing product knowledge and brand messaging, and helping Stylist team members develop. The Key Holder also supports daily office procedures, store operations and maintenance, shipment processing, restocking, product placement, visual standards, timely and accurate omni-channel order processing, safety, inventory accuracy, and loss prevention. The position promotes inclusive communication, responds to feedback, contributes to team meetings, and pursues ongoing skill development and professional growth.

Requirements

Love for the FP brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values, partnering with store leadership to create an engaging experience for the FP customer.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through understanding and using systems and applications.
Exercise decision-making and multitasking while prioritizing service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, positive team environment, daily zone management, and sales focus.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Participate in daily office procedures, operational execution, and store maintenance.
Coordinate with key partners on shipment processing, restocking, product placement, visual and display standards, and timely, accurate processing of omni-channel orders.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and a store team that feels heard and supported.
Collaborate with the leadership team on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team, take responsibility for personal development and professional growth, and consider role replacement for career progression.