Free People Key Holder

Free People•Dallas, TX

1d•$17•Onsite

About The Position

The Key Holder collaborates with the management team to supervise store operations and help create an engaging, inspiring environment for customers and the team. The role drives sales, builds awareness of key metrics, and contributes to developing others. As a brand ambassador, the Key Holder partners with store leadership to create an experience that appeals to the Free People customer. They support personalized service, styling and outfit recommendations, and seamless omni-channel shopping through the use of store systems and applications. The role also helps manage the store environment, daily zones, team pace and positivity, and sales activity, while teaching product knowledge and brand messaging. The Key Holder supports daily office procedures, store operations and maintenance, shipment processing, restocking, product placement, visual standards, and timely and accurate omni-channel order processing. They follow safety standards, maintain inventory accuracy, help reduce product loss, and comply with company policies and procedures. The position promotes inclusive, people-first communication and supports the development of the Stylist team. The Key Holder shares information, participates in meetings and check-ins, responds constructively to feedback, develops new skills, and takes responsibility for personal and professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a Free People brand ambassador and partner with store leadership to create an engaging customer experience.
Create selling initiatives and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience by understanding and using store systems and applications.
Help manage the store environment and customer experience, including team pace and positivity, daily zones, and sales activity.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions.
Support daily office procedures, operational execution, and store maintenance.
Work with partners to process shipments, restock and place products, and maintain visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support inclusive, people-first communication and encourage open dialogue and follow-through among employees.
Share information with the team, respond to leadership communications, and participate in daily meetings and check-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team while taking responsibility for personal development and professional growth.