Free People Key Holder

Urban Outfitters • Santa Clara, CA

2d • Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and the team. The role helps drive sales, build awareness of key metrics, and contribute to the development of others.

The Key Holder represents the Free People brand and works with store leadership to create a customer experience through personalized service, styling, outfitting recommendations, and omni-channel shopping. The role supports daily store operations, shipment processing, restocking, visual standards, safety, inventory accuracy, and company policies. It also supports an inclusive team environment, shares information, responds to feedback, and guides Stylist team members while pursuing professional development.

Requirements

• Love for the Free People brand.
• Demonstrated leadership.
• Experience being a team player.
• Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Act as a brand ambassador and partner with store leadership to create an engaging experience for the Free People customer.
• Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Deliver a seamless omni-channel shopping experience through effective use of systems and applications.
• Exercise decision-making and multitasking while prioritizing customer service over tasks.
• Help manage the store environment and customer experience by maintaining an energized pace, encouraging team positivity, managing the daily zone, and driving sales.
• Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
• Support daily office procedures, store operations, and store maintenance.
• Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omni-channel orders are processed accurately and on time.
• Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
• Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and team support.
• Stay current on communications, collaborate with leadership, share information with the team, and participate in daily meetings and chat-ins.
• Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
• Guide and develop Stylist team members and take responsibility for personal development and professional growth.

Benefits

• Medical, dental, and vision benefits.
• Paid time off (PTO).
• Employee discounts.
• Retirement savings.
• Other benefits; availability and eligibility may depend on location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed