FP Movement Key Holder

FP Movement • Palm Springs, CA

7d • $18 - $19 • Onsite

About The Position

The Key Holder collaborates with the management team to supervise store operations and help lead an engaging, inspiring environment for customers and the team. The role contributes to sales, builds awareness of key metrics, and supports the development of others. As a brand ambassador, the Key Holder helps create a customer experience that reflects FP Movement’s values and appeals to its customers, including through personalized service, product recommendations, shared interests in wellness and fitness, and promotion of store events and special offers.

The Key Holder is an elevated team member who helps manage the store environment, customer experience, daily zones, and sales activity. The role includes sharing product knowledge and brand messaging, supporting store procedures and maintenance, coordinating shipment processing and replenishment, upholding visual standards, and ensuring omni-channel orders are processed accurately and promptly. The Key Holder also supports an inclusive, people-first team culture, communicates with colleagues and leadership, and guides and develops Stylists while pursuing personal development and professional growth.

Requirements

• Experience being a team player.
• Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
• Eagerness to learn and grow within the brand.

Nice To Haves

• Passion for FP Movement and/or a connection to the local fitness community.

Responsibilities

• Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for FP Movement customers.
• Create selling initiatives and encourage personalized service, product recommendations, and customer relationships based on shared interests in wellness and fitness.
• Promote FP Movement events and support their execution with fitness and wellness partners.
• Use technology to stay informed about in-store and online events and special offers and enhance the omni-channel customer experience.
• Exercise decision-making and multitasking while prioritizing customer service over tasks.
• Help manage the store environment and customer experience by supporting an energized pace, positive team environment, daily zone management, and sales.
• Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions, using resources such as the Freeway, #MovingTogether hub, and Instagram.
• Participate in daily office procedures, store operations, and store maintenance.
• Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
• Ensure omni-channel orders are processed accurately and promptly.
• Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
• Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and support for the store team.
• Respond to communications with the leadership team, share information with the team, and participate in daily meetings and check-ins.
• Seek feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
• Guide and develop the Stylist team and take responsibility for personal development and professional growth.

Benefits

• Medical, dental, and vision benefits.
• PTO.
• Employee discounts.
• Retirement savings.
• Additional benefits may be available depending on location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed