Key Holder (Full Time)

Boot Barn • Mobile, AL

6d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s mission, vision, and values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to exceed store sales goals, develop the team, and carry out assigned operational procedures.

The role involves customer service and sales, maintaining sales metrics, sharing product and promotion information, supporting merchandising and inventory tasks, processing transactions, and completing opening and closing procedures. Key Holders also help enforce company policies and applicable laws, maintain high standards of work and appearance, and perform other duties assigned by management. The position requires availability for varied shifts, including nights, weekends, and holidays, and may involve up to 10% travel to support local stores.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organization skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to stand, walk, and squat for more than 50% of the shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, peripheral, and depth vision, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Nice To Haves

• Business acumen, including understanding store operations, key performance drivers, and goals.
• Conflict management skills, including addressing conflict professionally and supporting resolution.
• A customer-centric approach that prioritizes consistent, high-quality customer experiences.
• Leadership and team development skills, including setting expectations, coaching, and developing team members.
• Strategic thinking, using performance results to anticipate challenges and opportunities and support store goals.

Responsibilities

• Foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve goals for units per transaction, average dollar per transaction, item add-ons, and customer information capture.
• Understand current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and housekeeping.
• Assist with processing merchandise and monitoring and replenishing floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at POS registers.
• Partner with store leadership to develop skills and improve metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies.
• Adhere to and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, attendance, and appearance.
• Support local stores through travel as needed, up to 10%.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed