Key Holder (Full Time)

Boot Barn • Asheville, NC

13d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s mission, vision, and values through their words and actions, while applying selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. Key Holders partner with the leadership team to exceed store sales goals, develop team members, and carry out assigned store operations procedures.

The role includes fostering a service-oriented selling culture and building customer relationships; meeting sales and customer engagement metrics; maintaining merchandise presentation and store standards; processing and replenishing merchandise; completing accurate sales transactions; and carrying out opening and closing procedures. Key Holders help develop their skills and improve performance in partnership with store leadership, and follow applicable laws and company policies.

The position requires 1 to 2 years of retail sales experience, strong leadership and organizational skills, and availability for varied shifts, including nights, weekends, and holidays. Flexibility to work extended hours when needed and up to 10% travel to support local stores may also be required. The work is primarily in a retail store environment, with frequent standing, walking, bending, and lifting. The workspace is described as clean, orderly, properly lighted and ventilated, with moderate noise levels.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organizational skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision; depth perception; and ability to adjust focus.
• Manual dexterity to finger, handle, feel, and type, and to reach with hands and arms.

Responsibilities

• Foster a service and selling culture and build long-standing customer relationships by exceeding customer expectations.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable sales and customer engagement goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitoring and replenishing floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Follow and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, attendance, and appearance.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed