Reclectic Key Holder

Urban Outfitters•New York, NY

5d•Onsite

About The Position

A Key Holder contributes to a customer-centric store environment by supporting the store leadership team with excellent customer service, daily store objectives, consistent product flow, and leading the team toward overall store goals. The role supports customer experience, team leadership, visual standards, business operations, communication, and associate development.

Requirements

Leadership experience.
Strong communication skills and the ability to set clear objectives and follow through.
Comfort working on a ladder.
Ability to lift and push more than 50 pounds.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Initiate conversations with customers entering the store and inform them of current promotions.
Connect with multiple customers, share product information and pricing, and contribute to a selling environment.
Provide a seamless shopping experience through product knowledge, understanding pricing strategy, and using technology.
Support in-store pickups, including loading furniture into customers’ vehicles.
Manage and adjust the daily zone chart, drive sales, and maximize productivity across store areas.
Use decision-making skills to enhance customer experiences and provide timely, specific employee feedback.
Share insights on associate performance with the leadership team to support development.
Maintain store standards and cleanliness, complete daily tasks, and collaborate with partners to receive and place new products.
Support opening and closing procedures and ensure product pricing and promotions are accurately executed and signed.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Participate in daily meetings and take initiative in teaching and sharing product knowledge.
Communicate with leadership and collaborate on completing store objectives.
Support associates’ growth and problem-solving, and assist with new-hire orientation and zone development.