FP Movement Key Holder

Urban Outfitters•Boston, MA

19d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and team members. The role supports sales, builds awareness of key metrics, and contributes to developing others. As a brand ambassador, the Key Holder helps create a customer experience that reflects FP Movement’s values and connects with customers through personalized service and wellness and fitness interests. The position also supports store leadership with team management, visual standards, business operations, communication, and Stylist development.

Requirements

Passion for FP Movement and/or connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Act as a brand ambassador and partner with store leadership to create an engaging experience for FP Movement customers.
Create selling initiatives that enhance customer experience and encourage personalized service, product recommendations, and customer relationships.
Promote FP Movement events and support their execution with fitness and wellness partners.
Use technology to stay informed about in-store and online events and offers and enhance the omnichannel customer experience.
Help manage the store environment and customer experience by maintaining an energized pace, positive team atmosphere, daily zone management, and sales focus.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using available company resources.
Support daily office procedures, store operations, and maintenance.
Partner with others to process shipments, restock and place products, maintain visual and display standards, and process omnichannel orders accurately and promptly.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first environment and encourage open dialogue, follow-through, and team support.
Respond to communications with the leadership team, share information, and participate in daily meetings and check-ins.
Remain open to feedback, develop new skills, and use proactive problem-solving to contribute positively to the environment.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.