Key Holder, Ann Arbor

SoulCycle • Ann Arbor, MI

6d

About The Position

SoulCycle is seeking a Key Holder to support studio operations and provide a high level of customer service and hospitality to clients. The role assists Studio Management with daily tasks and projects, supports instructors during class check-in, and works collaboratively with studio staff to maintain an efficient, welcoming environment and SoulCycle’s aesthetic, atmosphere, and culture. Duties also include training and coaching new front desk hires, maintaining retail product knowledge, and cleaning and preparing the studio, exercise equipment, common areas, bathrooms, and changing rooms.

This is a part-time role requiring availability for at least three days week over week, totaling 20 hours, with at least one Saturday or Sunday. Employees are also expected to be available for peak holiday shifts. Duties listed are representative rather than comprehensive, and other duties may be assigned.

Requirements

• Customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Willingness to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Outstanding customer service and problem-solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Availability for at least three days week over week, totaling 20 hours, including at least one Saturday or Sunday.
• Availability to work peak holiday shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist Studio Management with daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure a successful class check-in process.
• Work cohesively with SoulCycle staff to promote efficiency and camaraderie.
• Assist with training and coaching new front desk staff hires.
• Maintain product knowledge for studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture.
• Clean and prepare the studio, including bikes, weights, floors, and mirrors.
• Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
• Clean bathrooms and changing rooms.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed