Key Holder, Ann Arbor
About The Position
The Key Holder provides high-level customer service and hospitality to SoulCycle clients while supporting daily studio operations. The role assists Studio Management with tasks and projects, supports instructors with class check-in, maintains studio retail product knowledge, and helps preserve the studio’s aesthetic, atmosphere, and culture. The position also includes training and coaching new front desk hires and cleaning and preparing the studio, exercise equipment, common areas, bathrooms, and changing rooms. Part-time employees must be available at least three days week over week, totaling 20 hours, and at least one of those days must be a Saturday or Sunday. All employees are expected to be available for peak holiday shifts. Duties listed are representative and not comprehensive; other duties may be assigned.
Requirements
- Customer service experience.
- Ability to prioritize and multitask in a fast-paced environment.
- Willingness to initiate tasks and perform duties without direction.
- Excellent communication skills and ability to work with a wide range of personalities.
- Outstanding customer service and problem-solving skills.
- Positive, can-do attitude.
- Friendly and professional phone and email etiquette.
- Superior organizational skills.
- At least three days of availability week over week totaling 20 hours, including at least one Saturday or Sunday.
- Availability to work peak holiday shifts.
Responsibilities
- Provide high-level customer service and hospitality to clients.
- Assist Studio Management with daily studio tasks and projects.
- Maintain a positive attitude and take initiative.
- Support SoulCycle instructors to ensure a successful class check-in process.
- Work collaboratively with SoulCycle staff to ensure efficiency and camaraderie.
- Assist with training and coaching new front desk hires.
- Maintain product knowledge for studio retail operations.
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture.
- Clean and prepare the studio, including exercise equipment, floors, and mirrors.
- Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
- Clean bathrooms and changing rooms.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
