Urban Outfitters Seasonal Key Holder

Urban Outfitters•Austin, TX

16d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders support store objectives by setting an energetic pace, accomplishing operational and visual goals, and driving sales through genuine customer connections. The role includes acting as a brand representative, delivering exceptional and omnichannel customer service, leading the sales floor, supporting team development, and helping maintain store operations, visual standards, and profitability.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience working as a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the Urban Outfitters brand and uphold company values.
Lead by example in providing extraordinary service and building genuine customer connections; use customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available service tools, including MPOS, POS, and in-store and curbside pickup.
Facilitate an energized floor-service pace, maintain a positive service environment, communicate daily sales goals and key metrics, and address zone and floor needs.
Teach and share product knowledge, brand messaging, and customer-service practices using brand resources.
Use decision-making and multitasking skills while prioritizing customer service over tasks.
Support daily opening and closing office procedures, operational tasks, and projects with the store management team.
Coordinate shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and comply with company policies and procedures.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.
Remain open to feedback and develop new skills to enhance customer experiences through positive, authentic interactions.