Urban Outfitters Seasonal Key Holder
About The Position
The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. They represent the Urban Outfitters brand, help foster an extraordinary service culture, and deliver a seamless omnichannel shopping experience using available tools such as MPOS, POS, and in-store and curbside pickup. The role also supports floor leadership, team learning, visual standards, shipment and restocking operations, store safety, inventory accuracy, and the onboarding of new hires. Key Holders contribute to an inclusive work environment, communicate with the team, and remain open to feedback and development.
Requirements
- Passion for the Urban Outfitters brand.
- Leadership experience.
- Experience being a team player.
- Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
Responsibilities
- Act as a brand representative reflective of company values.
- Lead by example in upholding a service culture that demonstrates extraordinary service and cultivates genuine customer connections.
- Use customer feedback to understand the customer perspective and improve interactions.
- Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
- Facilitate an energized pace and positive service environment as a floor service leader while communicating daily sales goals and key metrics and maintaining floor and zone needs.
- Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
- Exercise decision-making and multitasking while prioritizing customer service over tasks.
- Participate in daily opening and closing office procedures, operational tasks, and projects.
- Collaborate with key partners to execute shipment processing, restocking, and product placement while maintaining visual and display standards.
- Ensure omnichannel orders are processed accurately and on time.
- Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
- Contribute to an inclusive work environment by listening to others and seeking different perspectives.
- Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
- Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.
- Develop new skills, respond openly to feedback, and enhance customer experiences through positive and authentic interactions.
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Paid time off
- Employee discounts
- Retirement savings
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
