Key Accounts Contract Administrator

Trane Technologies • Davidson, NC

2d • Remote

About The Position

Trane Key Accounts is hiring a remote service Contract Administrator to support its Key Accounts Service teams and some of the largest and most complex customers Trane serves. The role coordinates between sales teams and service stakeholders, facilitating processes that keep the business functioning smoothly. It primarily supports location and service contract functions and requires analytical, problem-solving, organizational, and communication skills. Contract administration focuses on Salesforce CRM support and organizing internal experts to deliver a strong customer experience. More experienced administrators may support outside sales processes, opportunity deliverables, market intelligence, and contact with current customers. The most experienced administrators may work on special projects involving complex agreements, coordination with external entities, and development of processes and tools for the service organization.

Requirements

• Three or more years of relevant experience or a degree in a related field.
• Exceptional customer service skills.
• Experience working in high-pressure situations.
• Ability to work outside established processes.
• Ability to multitask.
• Ability to stay focused and complete tasks within established guidelines.
• Understanding of the service cycle and supporting metrics.
• Strong analytical, problem-solving, organizational, and communication skills.

Responsibilities

• Serve as a key contact for internal customers, providing information on the complete service cycle from sale to service delivery.
• Contact internal sales and service teams to complete requests.
• Coordinate requests between Key Accounts and local Trane sales offices, including franchisees.
• Maintain necessary paperwork so customer inquiries can be answered in a timely manner.
• Keep internal process documents up to date and aligned with external changes.
• Streamline and document processes, fulfill team metrics, and prepare account-level reporting.
• Support Salesforce CRM administration and coordinate internal experts.
• For more experienced administrators, support outside sales processes, opportunity deliverables, market intelligence, and communication with current customers.
• For the most experienced administrators, support special projects involving complex agreements, external coordination, or development of service organization processes and tools.

Benefits

• Health insurance beginning on day one for the employee and family.
• Holistic wellness programs with incentives.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed