Key Accounts Contract Administrator
About The Position
Trane Technologies is hiring a remote service Contract Administrator to support its Key Accounts Service teams and some of the largest and most complex customers Trane serves. The role coordinates between sales teams and service stakeholders to facilitate business processes, primarily supporting locations and service contracts. It requires analytical, problem-solving, organizational, and communication skills. Contract administration focuses on Salesforce CRM support and coordinating internal experts to provide a strong customer experience. More experienced administrators may support outside sales through opportunity deliverables, market intelligence, and communication with current customers. The most experienced administrators may take on special projects involving complex agreements, coordination with external entities, or the development of processes and tools to improve the service organization.
Requirements
- At least 3 years of relevant experience or a degree in a related field.
- Exceptional customer service skills.
- Experience working in high-pressure situations.
- Ability to work outside established processes.
- Ability to multitask.
- Ability to stay focused and complete tasks within established guidelines.
- Understanding of the service cycle and supporting metrics.
Responsibilities
- Serve as a key contact for internal customers, providing information on the complete service cycle from sale through service delivery.
- Contact internal sales and service teams to complete requests.
- Coordinate requests between Key Accounts and Trane local sales offices, including franchisees.
- Maintain necessary paperwork to respond to customer inquiries in a timely manner.
- Keep internal process documents up to date and aligned with external changes.
- Streamline and document processes, fulfill team metrics, and provide account-level reporting.
- Support Salesforce CRM administration and coordinate internal experts.
- For more experienced administrators, support outside sales with opportunity deliverables, market intelligence, and contact with current customers.
- For the most experienced administrators, support special projects involving complex agreements, external coordination, or development of processes and tools.
Benefits
- Health insurance for the employee and family, beginning on the first day.
- Holistic wellness programs with incentives.
- Fertility coverage and adoption or surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
