Key Account Manager – Bone Health -Hartford, CT

Amgen • Bridgeport, CT

1d • $159,488 - $215,778

About The Position

Amgen is seeking a Key Account Manager – Bone Health to assess the business environment across assigned accounts and plan and execute actions that support success for Amgen products. Reporting to the Key Account Director, this role works with internal matrix teams and external customers to build relationships throughout complex partner organizations and support sales performance and brand strategies. The territory covers Bridgeport, Stamford, and New Haven, Connecticut. Ideally, the candidate lives in the territory and has established relationships with key accounts and customers, as well as experience promoting Amgen products to target accounts.

The role serves as Amgen’s Bone Health contracting point and strategic account lead. It leads contract delivery, business reviews, and performance tracking; coordinates with GPOs and large Rheumatology Networks; and leads post-fracture care initiatives. The Key Account Manager monitors business performance across the portfolio, identifies business drivers and barriers, coordinates pull-through initiatives, and provides field intelligence and recommendations to the home office and internal teams. The position also partners with Market Access Team Account Executives, resolves contracting, membership, and channel issues, and helps shape the environment through exploration of alternate sites of care, injection sites, and value-based partnerships.

Requirements

• One of the following education and experience combinations: doctorate degree and 2 years of sales and/or related account management experience; master's degree and 4 years of such experience; or bachelor's degree and 6 years of such experience.
• Demonstrated ability to think strategically and develop, execute, and monitor strategic business plans.
• Demonstrated ability to engage, influence, and lead cross-functional teams.
• Leadership ability focused on influence and impact, including leading without authority.
• Excellent interpersonal skills, including networking, influencing, negotiation, presentation, and written and verbal communication.
• Ability to thrive in a fast-paced environment while handling multiple competing priorities.
• Solution-oriented approach to challenges; initiative, energy, enthusiasm, and ability to work in teams.
• Broad range of computer skills.

Nice To Haves

• Three or more years of account management and/or public payor experience.
• Residence in the territory and established relationships with key accounts and customers.
• Advanced degree such as an MPH, MBA, or PharmD.
• Seven or more years of healthcare sales and/or marketing experience, or related experience in buying processes and decision making.
• Clinic, hospital, access environment, applicable competitor, or specialty experience.
• District management, reimbursement, or managed care experience.
• Solid understanding of the current marketplace and trends.
• Knowledge of payor systems, billing, coding, and reimbursement processes.
• Knowledge of CMS policies and processes.
• Documented ability to work with a sales force to resolve payor-related issues.
• Clear understanding of the buy-and-bill process.
• Experience with public payor or agency activities, including Local Coverage Determination processes.
• Knowledge of hospital committee structures, P&T processes, treatment and discharge protocols, DRG, and hospital reimbursement processes.

Responsibilities

• Develop and execute compliant, innovative market strategies to reach difficult-to-access health care providers and accounts.
• Serve as the Amgen Bone Health contracting point.
• Lead contract delivery, business reviews, and performance tracking.
• Coordinate with GPOs and large Rheumatology Networks.
• Lead post-fracture care initiatives.
• Monitor Amgen business performance across the portfolio.
• Identify business drivers and barriers and coordinate pull-through initiatives across field teams.
• Provide actionable field intelligence and recommendations to the Amgen home office.
• Partner with Market Access Team Account Executives in shared accounts.
• Identify and resolve contracting, membership, and channel issues.
• Provide field insight and recommendations to Pricing, Brand, and GPO teams.
• Help shape the environment, including exploring alternate sites of care, injection sites, and value-based partnerships.
• Identify key staff and departments that influence product utilization decisions and cultivate relationships with key decision makers.
• Identify and procure company resources to achieve account objectives.
• Analyze clinic economics, financial performance, and information from varying data sources to draw insights.
• Navigate clinic reimbursement and public payor or agency activities, including Local Coverage Determination processes.

Benefits

• Comprehensive employee benefits package, including retirement and savings plans with company contributions, medical, dental, and vision coverage, life and disability insurance, and flexible spending accounts.
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level