Key Account Manager - Bone Health - San Diego, CA
About The Position
The Key Account Manager – Bone Health assesses and diagnoses the business environment in assigned accounts for Amgen products, then plans and executes actions to support account success. The role works with internal matrix teams and external customers to build relationships across complex partner organizations and support sales performance and brand strategies. The territory covers San Diego, Riverside, and Chula Vista, California. The position reports to the Key Account Director. The manager leads account strategy, contracting, business reviews, performance tracking, and post-fracture care initiatives. The role also coordinates with GPOs and large rheumatology networks, monitors portfolio performance, identifies business drivers and barriers, and works across field teams and home-office functions to resolve account issues and shape care-site and value-based partnership opportunities.
Requirements
- Doctorate degree and 2 years of sales experience and/or related account management experience; or a master's degree and 4 years of such experience; or a bachelor's degree and 6 years of such experience.
- Demonstrated ability to think strategically and develop, execute, and monitor strategic business plans.
- Demonstrated ability to engage, influence, and lead cross-functional teams.
- Leadership ability focused on influence and impact, including leading without authority.
- Excellent interpersonal skills, including networking, influencing, negotiation, presentation, and written and verbal communication.
- Ability to thrive in a fast-paced environment while handling multiple competing priorities.
- Solution-oriented approach to challenges; initiative, enthusiasm, and ability to work in teams.
- Broad range of computer skills.
Nice To Haves
- 3 or more years of account management and/or public payor experience.
- Residence in the territory and established relationships with key accounts or customers.
- Advanced degree such as an MPH, MBA, or PharmD; 7 or more years of healthcare sales and/or marketing experience, or related experience in buying processes and decision making.
- Experience in clinic, hospital, access environments, applicable competitors, or specialty areas.
- District management, reimbursement, or managed care experience.
- Solid understanding of the current marketplace and trends.
- Knowledge of payor systems, billing, coding, and reimbursement processes.
- Knowledge of CMS policies and processes.
- Documented ability to work with sales teams to resolve payor-related issues.
- Clear understanding of the buy-and-bill process.
- Experience in public payor or agency activities, including Local Coverage Determination processes.
- Knowledge of hospital committee structure, P&T processes, treatment and discharge protocols, DRG, and hospital reimbursement processes.
Responsibilities
- Develop and execute compliant market strategies to reach difficult-to-access health care providers and accounts.
- Serve as the Amgen Bone Health contracting point.
- Lead contract delivery, business reviews, and performance tracking.
- Coordinate with GPOs and large rheumatology networks.
- Lead post-fracture care initiatives.
- Monitor Amgen business performance across the portfolio.
- Identify business drivers and barriers and coordinate pull-through initiatives across field teams.
- Provide actionable field intelligence and recommendations to the Amgen home office.
- Partner with Market Access Team Account Executives in shared accounts.
- Identify and resolve contracting, membership, and channel issues.
- Provide field insight and recommendations to Pricing, Brand, and GPO teams.
- Shape the environment, including exploring alternate sites of care, injection sites, and value-based partnerships.
- Identify key staff and departments that influence product-utilization decisions and cultivate relationships with decision makers.
- Identify and procure company resources to achieve account objectives.
- Analyze clinic economics, financial performance, and data from varying sources to draw insights.
- Navigate clinic reimbursement and work with sales teams to resolve payor-related issues.
Benefits
- Retirement and Savings Plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible spending accounts
- Discretionary annual bonus or sales-based incentive plan for field sales representatives
- Stock-based long-term incentives
- Award-winning time-off plans
- Bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements where possible
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
