Key Account Manager - Bone Health - San Francisco, CA

Amgen • Thousand Oaks, CA

1d • $159,488 - $215,778

About The Position

The Key Account Manager – Bone Health assesses and diagnoses the business environment in assigned accounts in relation to Amgen products, then plans and executes actions to support account success. Working with internal matrix teams and external customers, the role develops strong relationships across complex partner organizations to support sales performance and brand strategies. The position reports to the Key Account Director and covers San Jose, San Francisco, and Fresno, California. Ideally, the candidate lives in the territory and has established relationships with key accounts and customers, as well as experience promoting Amgen products to target accounts.

Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years of such experience; or bachelor’s degree and 6 years of such experience.
• Demonstrated leadership ability, including influencing and leading without authority.
• Excellent interpersonal skills, including networking, influencing, negotiation, presentation, and written and verbal communication.
• Ability to thrive in a fast-paced environment while handling multiple competing priorities.
• Solution-oriented approach to challenges; initiative, energy, enthusiasm, and ability to work in teams.
• Broad range of computer skills.

Nice To Haves

• 3 or more years of account management and/or public payor experience.
• Residence in the territory and established relationships with key accounts or customers.
• Advanced degree (e.g., MPH, MBA, PharmD, etc.).
• 7 or more years of healthcare sales and/or marketing experience, or related experience in buying processes and decision-making.
• Clinic, hospital, access-environment, applicable competitor, or specialty experience.
• District management, reimbursement, or managed care experience.
• Solid understanding of the current marketplace and trends.
• Knowledge of payor systems, billing, coding, and reimbursement processes.
• Knowledge of CMS policies and processes.
• Documented ability to work with a sales force to resolve payor-related issues.
• Clear understanding of the buy-and-bill process.
• Proven ability to think strategically and develop, execute, and monitor strategic business plans.
• Knowledge of hospital committee structures, P&T processes, treatment and discharge protocols, DRG, and hospital reimbursement processes.

Responsibilities

• Develop and execute innovative, compliant market strategies to reach difficult-to-access health care providers and accounts.
• Serve as Amgen’s Bone Health contracting point.
• Lead contract delivery, business reviews, and performance tracking.
• Coordinate with GPOs and large rheumatology networks.
• Lead post-fracture care initiatives.
• Monitor Amgen business performance across the portfolio.
• Identify business drivers and barriers and coordinate pull-through initiatives across field teams.
• Provide actionable field intelligence and recommendations to the Amgen home office.
• Partner closely with Market Access Team Account Executives in shared accounts.
• Identify and resolve contracting, membership, and channel issues.
• Provide field insight and recommendations to Pricing, Brand, and GPO teams.
• Help shape the environment, including exploration of alternate sites of care, injection sites, and value-based partnerships.
• Identify key staff and departments influencing biopharmaceutical product utilization and cultivate relationships with decision-makers.
• Identify and procure company resources needed to achieve account objectives.
• Analyze clinic economics and financial performance, and interpret insights from varying data sources.
• Navigate clinic reimbursement and public payor or agency activities, including Local Coverage Determination processes.
• Engage, influence, and lead cross-functional teams.

Benefits

• Retirement and Savings Plan with company contributions.
• Medical, dental, and vision coverage.
• Life and disability insurance.
• Flexible spending accounts.
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level