Key Account Manager, S. California and Hawaii

Nova Biomedical•Denver, CO

1d•Remote

About The Position

The Key Account Manager is responsible for managing and expanding assigned health system accounts across Nova Biomedical’s product portfolio. The role serves as the primary owner of customer relationships, focusing on protecting existing business through renewals and upgrades while enabling sustainable growth through portfolio expansion. The position is important to maintaining customer continuity, strengthening long-term partnerships, and coordinating internal resources to support account objectives. The Account Manager works cross-functionally with Specialists, Inside Sales, and Field Applications to deliver a consistent, high-quality customer experience and drive growth. The territory covers Southern California and Hawaii. The role is remote and requires travel within the assigned territory, including overnight travel as needed.

Requirements

Bachelor’s degree required.
2–5 years of experience in medical device, diagnostics, clinical sales, or healthcare account management.
Strong account management and relationship management skills within complex healthcare environments.
Demonstrated ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment.
Ability to lead cross-functional collaboration and coordinate resources without direct authority.
Excellent communication, organization, and follow-through skills.
Strong business acumen and ability to identify growth opportunities within existing customer relationships.
Proficiency with Salesforce.com and Microsoft Office applications, including Outlook, Excel, and PowerPoint.
Ability to operate effectively within a matrixed sales organization.
Ability to travel within the assigned territory, including overnight travel as required.
Ability to sit or stand for extended periods and perform repetitive computer-based tasks.
Ability to lift and transport materials or equipment up to 66 pounds as required for customer meetings or demonstrations.

Nice To Haves

Clinical, scientific, or business-related degree.
Experience managing hospital or health system accounts.
Experience with contract renewals, long-cycle sales processes, and portfolio-based selling.

Responsibilities

Manage and protect existing business through proactive renewal planning, contract management, and upgrade execution to ensure continuity of revenue.
Serve as the primary point of contact for assigned accounts and maintain accountability for overall account performance and customer satisfaction.
Build and maintain professional relationships across health systems, including Laboratory, Point of Care, ICU, Emergency Department, Respiratory Therapy, Clinical Education, and administrative stakeholders.
Identify, develop, and qualify new opportunities within existing accounts, and route qualified opportunities to the appropriate Specialty Sales teams for execution.
Partner with Specialty teams to support portfolio expansion and coordinated account strategies.
Collaborate with Inside Sales on renewals, upgrades, add-on opportunities, and timely customer follow-up when rapid engagement is required.
Maintain accurate and timely account, opportunity, and activity documentation in Salesforce.com.
Participate in account planning, forecasting, and regional business reviews.
Perform other duties as assigned.