Key Account Manager, Pulp & Paper (California)

Solenis • Ontario, CA

1d • $80,730 - $118,404 • Onsite

About The Position

Solenis is seeking a Key Account Manager to support strategic paper manufacturing customers in Southern California. The role serves as the primary technical and commercial contact for assigned accounts, partnering with mill leadership and site teams to optimize performance, maintain operational efficiency, and identify opportunities to deliver additional value through Solenis products and services. The position primarily supports mills in Oxnard and Ontario, California, and requires regular on-site engagement with weekly visits to both facilities.

The role combines technical problem-solving, customer relationship management, and account growth. The Key Account Manager troubleshoots mechanical and process-related issues, evaluates equipment and chemical treatment programs, analyzes operational data, and recommends practical improvements. The position also supports customer projects and process improvements, collaborates with internal technical specialists, and maintains account documentation and profitability.

Solenis describes itself as a global provider of water and hygiene solutions, with more than 23,000 employees and 78 manufacturing facilities across more than 160 countries. The role offers a competitive base salary of $80,730 to $118,404, plus discretionary bonus potential, along with benefits and professional growth opportunities.

Requirements

• Experience supporting industrial manufacturing environments such as pulp and paper, packaging, converting, chemicals, water treatment, or related industries.
• Strong mechanical aptitude and demonstrated equipment troubleshooting experience.
• Ability to learn technical chemical programs, production processes, and operational systems.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage multiple priorities with limited supervision.
• Strong customer-facing communication and relationship-building skills.
• Comfort analyzing data and using technology to support operational and business decisions.
• Valid driver's license and ability to travel regularly between customer sites.

Nice To Haves

• Bachelor's degree in Engineering, Chemistry, Paper Science, Industrial Technology, or a related field; equivalent industry experience will also be considered.

Responsibilities

• Serve as the primary technical and commercial contact for assigned customer accounts.
• Develop relationships with mill leadership, operators, maintenance teams, and purchasing contacts.
• Visit New Indy Oxnard and New Indy Ontario weekly to support customer satisfaction and operational excellence.
• Troubleshoot mechanical and process-related issues and recommend practical performance improvements.
• Conduct routine system inspections, maintenance activities, equipment evaluations, and product performance reviews.
• Monitor chemical treatment programs and recommend optimizations.
• Identify opportunities to expand product utilization and increase value within existing accounts.
• Maintain account profitability through revenue retention, price capture, and gross profit improvement initiatives.
• Analyze operational data and trends to make recommendations to customers and internal stakeholders.
• Collaborate with technical specialists and internal resources to resolve customer challenges.
• Provide leadership and guidance during customer projects, equipment modifications, and process improvement initiatives.
• Maintain accurate records, service reports, and account documentation using company systems.

Benefits

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Ongoing professional development and growth opportunities.
• Paid time off including vacation, sick days, and floating holidays.
• Competitive base salary with discretionary bonus potential.
• 401(k) plan with company match.
• Company vehicle for travel convenience.
• Career advancement opportunities within a global organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed