Chemical Support Engineer, Pulp & Paper (California)

Solenis • United States of America, California (Remote), CA

1d • $63,830 - $93,610 • Onsite

About The Position

Solenis is seeking a hands-on Chemical Support Engineer to support existing pulp and paper customers through technical service, equipment support, preventative maintenance, and field-based troubleshooting. The role partners with customers and sales teams to support product performance, provide technical guidance, and identify opportunities to create additional value. The position contributes to customer retention, operational excellence, and business growth through technical expertise and customer service.

Requirements

• Experience supporting industrial manufacturing, pulp and paper, packaging, water treatment, chemical processing, or related industries.
• Strong mechanical aptitude and hands-on troubleshooting experience.
• Familiarity with pumps, dosing systems, instrumentation, process equipment, and industrial maintenance practices.
• Ability to learn and apply technical chemical treatment programs and process technologies.
• Strong analytical skills and ability to interpret operational data and provide actionable recommendations.
• Excellent communication and relationship-building skills.
• Ability to work independently while managing multiple customer priorities and site responsibilities.
• Strong organizational and problem-solving capabilities.
• Proficiency with Microsoft Office and technical reporting systems.
• Valid driver's license and willingness to travel regularly to customer sites within the territory.

Nice To Haves

• Bachelor's degree in Chemical Engineering, Chemistry, Paper Science, Mechanical Engineering, Industrial Technology, or a related technical discipline.
• Equivalent industry experience may be considered in place of the preferred degree.

Responsibilities

• Serve as a technical resource for assigned customer accounts and support ongoing business relationships.
• Provide pre-sales and post-sales technical expertise to customers and internal sales teams.
• Install, commission, and demonstrate chemical treatment programs, equipment, and monitoring systems at customer facilities.
• Conduct routine testing, monitoring, and reporting to evaluate chemical program performance and operational results.
• Perform preventative maintenance and equipment inspections to ensure reliable operation.
• Support customer trials through on-site coverage, equipment setup, performance testing, sampling, and data collection.
• Troubleshoot mechanical, operational, and chemical application issues and recommend corrective actions.
• Collaborate with sales teams to develop customized chemical and equipment solutions that meet customer requirements.
• Assist with technical proposals, project documentation, presentations, and bid support activities.
• Identify opportunities for product expansion, service improvements, and additional business within existing accounts.
• Build relationships with customer production, maintenance, engineering, and operations teams.
• Maintain accurate service reports, testing records, and customer documentation.
• Stay informed on industry trends, competitive products, and emerging technologies.

Benefits

• Ongoing professional development and career growth opportunities.
• Competitive paid time off program, including vacation, sick leave, and floating holidays.
• Competitive base salary, incentive compensation plan, and annual merit increases.
• 401(k) plan with company matching contributions.
• Relocation assistance available.
• Company-provided vehicle, laptop, and mobile phone.
• Medical, dental, and vision benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level