Director of Maintenance, Northern California and Hawaii

Greystar Management Services•San Francisco, CA

1d•$125,000 - $140,000

About The Position

The Director of Maintenance leads maintenance operations across multiple regions in Northern California and Hawaii. The role works with regional maintenance operations teams to track and improve effectiveness and efficiency, implement operational programs and strategies, develop maintenance talent, and promote Greystar’s culture, values, and service standards. The position oversees maintenance, facility services, and designated project management services across a division, while ensuring operational excellence, regulatory compliance, and safety standards. The Director develops processes for service requests, renovation projects, unit turns, parts and supply inventory, and capital projects. The role reviews capital scopes of work, negotiates vendor pricing and contracts, conducts inspections and property walks with Regional Maintenance Managers, and provides recommendations to owners, asset management, construction services, and senior leadership. It also supports recruiting, team development, performance improvement, reporting, and collaboration with other departments. The position requires regional or multi-site maintenance leadership experience, strong financial and operational leadership, and experience with regulatory compliance and safety programs. The stated salary range is $125,000–$140,000. The role may also be eligible for a quarterly or annual bonus based on individual and company performance.

Requirements

At least five years of supervisory experience.
At least seven years of experience in property maintenance operations, capital project management, or property renovations in a multifamily environment; the posting describes this experience as preferred.
Regional or multi-site maintenance leadership experience.
Strong financial and operational leadership skills.
Experience with regulatory compliance and safety programs.
Demonstrated ability to read, write, and communicate effectively, including preparing and explaining data to team members.
Proficiency with word processing, spreadsheets, property management systems such as Yardi or OneSite, and database management programs.
Mathematical skills sufficient to perform calculations for financial records, budgets, and fiscal reporting.
Ability to read and understand financial statements, including profit and loss statements, general ledgers, and budgets.
Knowledge of federal fair housing laws and applicable local housing provisions.
Ability to use standard maintenance tools and equipment.
Current driver’s license and automobile insurance.
Other licenses or certifications required by state law.
Experience with Yardi, OneSite, or similar property management systems.
College degree in a related field and/or equivalent experience is highly preferred.
Five or more years of high-rise building systems experience is preferred.

Nice To Haves

Environmental Protection Agency (EPA) certification.
Certified Pool Operator (CPO) certification.
Real Estate Assessment Center (REAC) training.
College degree in a related field and/or equivalent experience.
Five or more years of high-rise building systems experience.
EPA, CPO, or other relevant industry certifications.

Responsibilities

Manage maintenance responsibilities for a regional portfolio of properties and provide direction to Regional Maintenance Managers.
Mentor and train team members.
Prioritize and scope operational excellence projects to improve maintenance quality and process efficiency, using data, KPIs, and performance indicators.
Recruit and hire team members when needed.
Work with senior leadership within the assigned region to develop maintenance operations action plans.
Ensure company and owner objectives are achieved across properties in the assigned division.
Ensure compliance with company and safety programs, OSHA requirements, insurance and licensing programs, regulatory programs, and inspections.
Monitor maintenance operations trends and developments in the market.
Oversee delivery of designated project management services, property maintenance, and facility services within the division.
Collaborate with other departments and provide feedback, including to the Customer Experience team where appropriate.
Complete human resources, financial, administrative, and other reports and analyses, and perform other assigned or necessary duties.
Monitor compliance with regulatory requirements, organizational standards, and operational processes, and report violations or infractions to appropriate individuals.
Follow safety procedures and promptly report equipment malfunctions, injuries, accidents, or other safety issues.
Identify opportunities to improve efficiency and productivity and offer suggestions.
Keep current with changes in technology, processes, and industry standards through training, research, and professional publications.
Develop processes for planning and managing service requests, renovation projects, unit turns, and maintenance supply inventory.
Review capital scopes of work and oversee capital and interior renovation projects.
Negotiate bulk pricing with vendors and review and negotiate vendor contracts before execution.
Conduct requisite inspections and property walks with Regional Maintenance Managers.
Meet with owners, asset management, construction services, and senior leadership to provide recommendations and expertise related to capital, maintenance, and renovation work.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for a quarterly or annual bonus based on individual and company performance.