Director of Maintenance, Northern California and Hawaii

Greystar•San Francisco, CA

3d•$125,000 - $140,000

About The Position

The Director of Maintenance leads maintenance operations across a regional portfolio spanning Northern California and Hawaii. The role develops and implements programs, initiatives, and strategies to improve maintenance performance, operational effectiveness, and efficiency. It oversees service-request processes, renovation and capital projects, turn scheduling, parts and supply inventory, project scopes, vendor pricing and contracts, inspections, and property walks. The Director works with Regional Maintenance Managers and other teams to advise owners, asset management, construction services, and senior leadership on maintenance, capital, and renovation matters. The position is responsible for developing maintenance talent, driving operational excellence, and ensuring compliance with safety and regulatory standards. It also promotes Greystar’s culture, values, and service standards, and coordinates with senior leadership and other departments to meet company and owner objectives across the assigned division.

Requirements

At least five years of supervisory experience.
At least seven years of experience in property maintenance operations, capital project management, or property renovations in a multifamily environment is preferred.
Regional or multi-site maintenance leadership experience.
Strong financial and operational leadership skills.
Experience with regulatory compliance and safety programs.
Ability to read, write, and communicate effectively, including preparing and explaining data to team members.
Proficiency with word processing, spreadsheets, property management systems such as Yardi or OneSite, and database management programs.
Mathematical skills to perform calculations and prepare financial records, budgets, and fiscal reports.
Ability to read and understand financial statements, including profit and loss statements, general ledgers, and budgets.
Knowledge of federal fair housing laws and applicable local housing provisions.
Ability to use standard maintenance tools and equipment.
Current driver’s license and automobile insurance.
Other licenses or certifications as required by state law.
Ability to meet job demands that may include long periods of sitting or standing and occasional heavy lifting.
Ability to travel as required.

Nice To Haves

College degree in a related field, or equivalent experience.
Environmental Protection Agency (EPA) certification.
Certified Pool Operator (CPO) certification.
Real Estate Assessment Center (REAC) training.
Experience with high-rise building systems.
Experience with Yardi, OneSite, or similar property management systems.

Responsibilities

Manage maintenance responsibilities across a regional portfolio of properties and provide direction to Regional Maintenance Managers.
Mentor and train team members.
Prioritize and scope operational excellence projects to improve maintenance quality and process efficiency, using data, KPIs, and performance indicators.
Recruit and hire team members when needed.
Work with regional senior leadership to develop maintenance operations action plans.
Ensure company and owner objectives are achieved across properties in the assigned division.
Ensure compliance with company and safety programs, OSHA, insurance and licensing programs, regulatory programs, and inspections.
Monitor market trends in maintenance operations.
Oversee delivery of designated project management services, property maintenance, and facility services within the division.
Work with other departments to provide continuous feedback, including feedback to the Customer Experience team where appropriate.
Prepare human resources, financial, administrative, and other reports and analyses, and perform other assigned or necessary duties.
Monitor compliance with regulatory requirements, organizational standards, and operational processes, and report violations or infractions to appropriate individuals.
Follow safety practices and promptly report equipment malfunctions, injuries, accidents, and other safety issues.
Identify opportunities to improve efficiency and productivity and make suggestions.
Stay current with changes in technology, processes, and industry standards through training, research, publications, or other appropriate methods.
Develop improved processes for service requests, renovation projects, turn scheduling, and maintenance supply inventory.
Oversee capital and interior renovation projects, review capital scopes of work, negotiate bulk pricing with vendors, and review and negotiate vendor contracts before execution.
Meet with direct reports to provide direction and motivation, and work with Regional Maintenance Managers to complete required inspections and property walks.
Meet with owners, asset management, construction services, and senior leadership to provide recommendations and expertise on capital, maintenance, and renovation matters.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonus programs based on individual and company performance.