Key Account Manager, Pulp & Paper (California)

Diversey • United States of America, CA

3d • Onsite

About The Position

Solenis is seeking a Key Account Manager to support strategic paper manufacturing customers in Southern California, primarily at two mills in Oxnard and Ontario. The role combines technical service, customer relationship management, and account growth. It requires regular on-site engagement, including weekly visits to both facilities, to help customers optimize performance, maintain operational efficiency, and realize value from Solenis products and services.

The Key Account Manager serves as the primary technical and commercial contact for assigned accounts, working with mill leadership, operators, maintenance teams, purchasing contacts, technical specialists, and other internal resources. The role involves troubleshooting equipment and process issues, inspecting and maintaining systems, monitoring chemical treatment programs, evaluating product performance, and recommending improvements. The position also supports customer projects and process improvements, identifies opportunities to expand product use, and works to retain revenue and improve account profitability.

The role is based in the Southern California region and involves regular travel between customer sites. Solenis describes itself as a global provider of water and hygiene solutions, with approximately 23,000 employees and 78 manufacturing facilities serving customers in more than 160 countries.

Requirements

• Experience supporting industrial manufacturing environments, such as pulp and paper, packaging, converting, chemicals, water treatment, or related industries.
• Strong mechanical aptitude and demonstrated equipment troubleshooting experience.
• Ability to learn technical chemical programs, production processes, and operational systems.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage multiple priorities with limited supervision.
• Strong customer-facing communication and relationship-building skills.
• Comfort analyzing data and using technology to support operational and business decisions.
• Valid driver's license and ability to travel regularly between customer sites.

Nice To Haves

• Bachelor's degree in Engineering, Chemistry, Paper Science, Industrial Technology, or a related field; equivalent industry experience will also be considered.

Responsibilities

• Serve as the primary technical and commercial contact for assigned customer accounts.
• Develop relationships with mill leadership, operators, maintenance teams, and purchasing contacts.
• Visit New Indy Oxnard and New Indy Ontario weekly to support customer satisfaction and operational excellence.
• Troubleshoot mechanical and process-related issues and provide practical solutions.
• Perform routine system inspections, maintenance activities, equipment evaluations, and product performance reviews.
• Monitor chemical treatment programs and recommend ways to optimize results.
• Identify opportunities to expand product utilization and increase value within existing accounts.
• Maintain account profitability through revenue retention, price capture, and gross profit improvement initiatives.
• Analyze operational data and trends to make recommendations to customers and internal stakeholders.
• Collaborate with technical specialists and internal resources to resolve customer challenges.
• Provide leadership and guidance during customer projects, equipment modifications, and process improvement initiatives.
• Maintain accurate records, service reports, and account documentation using company systems.
• Grow and maintain revenue, improve profitability through technical service and product optimization, and support customer retention and satisfaction.

Benefits

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Ongoing professional development and growth opportunities.
• Paid time off, including vacation, sick days, and floating holidays.
• Competitive base salary with discretionary bonus potential.
• 401(k) plan with company match.
• Company vehicle for travel convenience.
• Career advancement opportunities within a global organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level