Race Operations Team Member

Andretti Indoor Karting & Games • Schaumburg, IL

4d • $16 - $20

About The Position

Andretti Indoor Karting & Games is seeking a part-time Karting Track Marshal. The role is responsible for anticipating guest needs and exceeding guest service expectations while creating a fun and exciting atmosphere. Team members assist guests across various areas and follow the company’s standards for guest satisfaction and quality. The position involves delivering a safe, engaging karting experience, maintaining karts and track areas, processing races, and supporting department operations.

Requirements

• High school diploma or equivalent.
• Ability and desire to be pleasant, upbeat, and sociable throughout the workday.
• Ability to work a varied schedule, including days, nights, holidays, and weekends.
• Ability to walk or stand for extended periods.
• Ability to lift up to 15 pounds regularly and continuously, and occasionally stock items weighing up to 50 pounds.
• Ability to perform tasks involving organization, bending, reaching, turning, lifting, and climbing.
• Ability to communicate quickly and accurately.
• Manual dexterity to use and operate necessary equipment.
• Ability to understand, follow, and maintain safety standards at all times.

Nice To Haves

• Prior guest service or hospitality experience.
• Experience with family entertainment centers.

Responsibilities

• Welcome visitors in a friendly and positive manner.
• Explain racing requirements and safety guidelines to guests in a friendly and confident manner.
• Provide a safe racing experience for every participating guest.
• Deliver energetic guest service with a sense of urgency.
• Maintain, repair, and clean karts, the track, and briefing areas.
• Process guest races using Point of Sale and timing systems.
• Ensure karts are running and operating properly.
• Observe, instruct, and monitor guests to ensure they follow safety guidelines.
• Assist with guest recovery and help ensure positive guest experiences.
• Maintain working knowledge of the Andretti brand, products, policies, and procedures.
• Communicate clearly and professionally with guests and coworkers.
• Know facility emergency procedures.
• Perform assigned opening, running, and closing department duties.

Benefits

• Salary of $16–$20 per hour.
• 401(k) retirement program with company match.
• Commuter Savings Program.
• Professional development and training support.
• Opportunities for career growth and promotion from entry-level positions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED