Justice-Involved Case Manager (Lived Experience Role)

VIACARE COMMUNITY HEALTH CENTER•Los Angeles, CA

12d•$26 - $31•Onsite

About The Position

The Justice-Involved (JI) Case Manager role is intended for candidates with lived experience of incarceration, such as jail, prison, or youth correctional facility involvement. The role uses that experience to build trust and support patients transitioning from correctional settings. The Case Manager helps patients understand health care provider recommendations, supports continuity of treatment, answers and screens medical calls, documents patient information, and assists with patient care and referrals. Employees must perform duties in accordance with Via Care’s care standards. The role also includes a broad range of clinical-support, referral, administrative, and clerical activities. The Case Manager assists with appointments, health education, patient advocacy, transportation support, patient flow, records, logs, lab processing, immunization-related tasks, supplies, and front-office functions as directed. The position requires respectful and professional interactions with patients, participation in team meetings and training, and completion of other duties assigned by a supervisor.

Requirements

Personal history of incarceration, such as jail, prison, or youth correctional facility involvement, and successful reentry into the community (strongly preferred in the posting).
Case Management certificate or one year of experience in a related position.
Medical Assistant training and certificate of completion.
At least one year of experience in the medical field.
Annual CPR certification covering adults, children, infants, and obstructed airway.
Ability to demonstrate high performance and behavior standards.
Ability to work as a team player and support and assist team members.
Ability to relate and communicate well with all cultural and ethnic groups in the community.
Reliable automobile for use on the job; mileage is reimbursed.
Valid California driver license and automobile insurance coverage.
Subject to a criminal background check before employment.
Annual TB clearance.
Annual influenza vaccination, TB, and COVID requirements are listed in the posting.

Nice To Haves

Experience with electronic health records is desired.
Experience in medical front-office procedures is preferred.
Bilingual ability is preferred.

Responsibilities

Discharge patients and arrange referrals or follow-up appointments.
Serve as a patient advocate and liaison for specialty providers and social service referrals.
Arrange appointments for continuity of care and other referrals.
Provide health education to patients at a provider’s request.
Adhere to HIPAA guidelines and document follow-up on provider recommendations.
Document pertinent patient data and maintain complete and accurate patient records, including computer data entry and documentation of procedures.
Help ensure timely services for patients.
Assist with collecting transportation vouchers or tokens and provide translation when necessary.
Assist with back-office functions when needed and perform clerical duties as assigned.
Maintain activity and referral logs, including data and logs for mammograms, Pap tests, and STD services.
Generate and route data forms to appropriate destinations, such as billing or medical records, and review superbill forms.
Observe ergonomics safety precautions.
Attend in-services, training, team and staff meetings, and related continuing education programs; participate in ongoing training as required.
Assist with processing and billing for Managed Care, Family PACT, Medicare, Medi-Cal, CHPD, CPSP, or MHLA services.
Assist with patient flow by greeting patients, locating charts, checking or making appointments, answering the telephone, and referring patients to appropriate personnel.
Follow daily, weekly, and monthly assignments as directed by the supervisor (Clinic Manager/LVN).
Use CAIR, VFC, and other systems as directed by the supervisor.
Assist with immunization inventory, ordering, and reporting as directed by the supervisor.
Assist with ordering supplies and maintaining inventory and supply destruction logs.
Participate in cross-training for Front Office duties and assist the Referral Coordinator and Pharmacy Technician if needed and directed.
Order electronic labs and process lab test results according to clinic policy.
Assist with glucometer training for diabetic patients when ordered by a provider.
Treat all patients with respect and professionalism.
Prepare routine correspondence; file, photocopy, fax, answer telephones, and direct calls as needed.
Perform other duties as required by the supervisor.