Criminal Justice Case Manager

Family Pride of Northeast Ohio•Chardon, OH

About The Position

Family Pride of Northeast Ohio, Inc. is seeking a compassionate and dedicated Criminal Justice TBS (Therapeutic Behavior Support Staff) member to serve as a liaison between the Chardon Municipal Court, justice-involved individuals, and community-based service providers. The role assesses needs, removes barriers to success, coordinates care, supports compliance with court requirements, and promotes long-term stability. The coordinator provides structured support, connects participants to essential services, and maintains timely communication with court personnel. Services are provided in settings where clients are most comfortable and support is needed, including homes, virtual settings, community locations, and offices. The position operates within the Geauga County Courts, Family Pride office locations, and the community. It is a full-time, exempt position with a standard workweek and occasional evening hours for meetings, events, or urgent organizational needs. Regular local travel is required, with occasional regional travel for training or professional development. The employee must have a valid Ohio driver’s license, meet the organization’s insurability requirements, maintain appropriate auto insurance, and have reliable access to a vehicle.

Requirements

Associate’s or bachelor’s degree in Social Work, Criminal Justice, Psychology, or a related field.
Experience working with justice-involved populations, behavioral health, or case management.
Ability to interpret individuals’ challenges and barriers effectively and identify a unique approach to treatment.
Ability to build rapport with high-risk, vulnerable populations.
Effective communication and collaboration skills with multidisciplinary teams.
Ability to recognize symptoms of mental illness and substance abuse.
Knowledge of community resources and counseling or social work practices with high-risk populations.
Ability to work effectively with people of diverse educational and cultural backgrounds.
Proficiency with computers, common software applications, web-based platforms, and professional email communication.
Excellent verbal, written, and interpersonal communication skills.
Ability to sit or stand for extended periods, operate office equipment, and communicate effectively in person and electronically.
Ability to occasionally lift materials up to 25 pounds.
Visual acuity to read and interpret documents, data, and computer screens.
Valid Ohio driver’s license, compliance with the organization’s vehicle-use insurability requirements, appropriate auto insurance coverage, and reliable access to a vehicle.

Responsibilities

Conduct comprehensive needs assessments covering legal involvement, mental health and substance use disorders, employment, housing, transportation, and basic needs.
Help participants prioritize needs and develop individualized action plans.
Support participants in understanding and complying with bond conditions, probation requirements, and court expectations.
Connect participants with behavioral health, substance use treatment, healthcare, and other community resources.
Assist with insurance enrollment, reactivation, and navigation as needed.
Coordinate Medicaid- and insurance-funded community transportation to court hearings, probation appointments, and treatment services.
Communicate professionally and consistently with judges, probation officers, court staff, and service providers.
Document services and maintain accurate, timely records in the agency’s electronic health record system.
Share required updates and reports with Chief Probation Officers and designated court personnel.
Monitor participant engagement, service utilization, and compliance with court-ordered conditions.
Use trauma-informed, strengths-based, and culturally responsive approaches to support engagement, accountability, and progress.
Identify and respond to crisis situations, coordinate emergency or clinical services as needed, and report safety concerns according to protocol.
Participate in case staffing meetings, court sessions, community collaboratives, and interdisciplinary team collaboration as requested.
Track and report performance metrics, including individuals served, Medicaid enrollment outcomes, completed referrals, transportation coordination, and compliance support activities.
Collaborate with community partners, employers, natural supports, and family members to advocate for and support participant success.
Manage a balanced caseload with supervision support.
Perform other duties as assigned.