Junior IT Support Specialist

MAXISIQ, Inc.•Quantico, VA

8d•$80,000 - $92,000•Hybrid

About The Position

MAXISIQ has an opening for Junior IT Support Specialists who will be responsible for providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Systems Specialist to work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Now interviewing for this full-time opportunity located in Quantico, VA and Huntsville Al.

Requirements

Basic understanding of Windows/Mac/Linux environments, networks, and hardware components.
Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues.
Strong customer service mindset to assist non-technical staff at all organizational levels.
Must have an active or current Top Secret clearance. Will be required to undergo a CI poly.
Associates Degree in Computer Science, Computer Information Systems or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
2 years of related experience

Responsibilities

Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
Install, configure, and update workstations, peripherals, and operating systems.
Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.
Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures.
Track IT inventory, document system processes, and coordinate with external tech vendors.